Melissa Hooker
Resaca,GA
Summary
Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Sally Beauty Supply
Dalton, GA
06.2021 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Owner/Operator
Calhoun Stockyard Cafe
Calhoun, GA
08.2012 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Generated revenues yearly and effectively capitalized on industry growth.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
Emergency Medical Technician Intermediate - Emergency Care Attendance
Georgia Northwestern Technical College
Rome, GA06.2001
Skills
- POS Systems Operations
- Sales and Marketing
- Goals and Performance
- Employee Scheduling
- Product and Service Sales
- Sales Expertise
- Customer Service
- Issue Resolution
- Staff Supervision
- Records Maintenance
- Staff Management
- Sales Strategies
- Time Management
- Work Planning and Prioritization
- Transaction Processing
- Customer Service Management
- New Hire Training
- Inventory Control
- Stock Rotation
- Cash Auditing
- Process Improvement
- Customer Experience
- Assignment Delegation
- Budgeting and Cost Control
- Sales Techniques
- Store Opening and Closing
- Pricing and Markdowns
- Retail Operations
- Human Resource Policies
- Sales Growth
- Inventory Counting
- Strategic Merchandising
- Attention to Detail
- Verbal and Written Communication
- Customer Relations
- Shift Scheduling
- Hiring and Training
- Shrink Minimization
- Retail Effectiveness
- Team-Building Exercises
- Special Promotions Planning
- Answering Customer Questions
- Manage Operations
- Sales Promotion
- Database Maintenance
- Effective Selling Techniques
- Mathematical Calculation and Reasoning
- Inventory Tracking and Management
- Shoplifter Detention
- Customer Inquiry Response
Timeline
Assistant Store Manager
Sally Beauty Supply
06.2021 - Current
Owner/Operator
Calhoun Stockyard Cafe
08.2012 - Current
Emergency Medical Technician Intermediate - Emergency Care Attendance
Georgia Northwestern Technical College