Barbara Bookman
Humble
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreen's Pharmacy in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance verification, I excel in problem-solving and fostering team collaboration. Committed to maintaining confidentiality and compliance, I effectively resolved billing issues, ensuring seamless service delivery.
Driven Pharmacy Technician with 35 years of experience and success in working within fast-paced Retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
12.1986 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Education
Reagan High School
Houston, TXSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Prescription filling
- Insurance verification
- Drug inventory control
- Medication labels
- Medicare and medicaid process
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.1986 - Current
Reagan High School
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