Barbara Dillard
Willis
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Lone Star Molding
Conroe, TX
09.2013 - 01.2026
- Managed escalated customer inquiries, resolving issues effectively to maintain satisfaction.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Streamlined communication processes between departments, fostering collaboration and efficiency.
Store Manager
Office Depot Inc
Huntsville, TX
01.2008 - 09.2013
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Oversaw daily store operations, ensuring compliance with company policies and procedures for safety and security.
- Conducted regular performance reviews, providing constructive feedback to support employee growth and retention efforts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
High School Diploma -
Ottawa High School
Ottawa, KSSkills
- Customer engagement
- Problem-solving
- Microsoft outlook, word, and Excel
- Service-driven
- Excellent time management skills
- Adherence to high customer service standards
- Conflict management
- Time management
Accomplishments
- Won Champions Circle award in 2010.
Timeline
Customer Service Manager
Lone Star Molding
09.2013 - 01.2026
Store Manager
Office Depot Inc
01.2008 - 09.2013
High School Diploma -
Ottawa High School
Champions Circle with Office Depot 2010
By focusing on customer service, risk management, and EBITDA, my store ranked 14th out of over 1200 stores. Thanks to exceptional costumer care and a motivated team that took customer care needs to heart, we achieved the highest standards in store productivity.