Barbara D. Perkins
Jefferson City,MO
Summary
Experienced customer service professional with a strong background in diverse industries, specializing in remote customer service and call center roles. Skilled in handling customer inquiries, delivering exceptional service, and resolving complex issues. Proficient in utilizing various software applications, conducting data entry, and maintaining effective communication with customers and team members. Committed to delivering high-quality support and continuously enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Office Manager
CNG, INC
11.2023 - 07.2024
- Served and educated customers on product portfolio and individualized solutions, maintaining a high standard of customer service and operational excellence
- Managed loan process from eligibility assessment to finalization, and oversaw bank transactions related to loans, including processing and managing both new and existing loans
- Managed cash transactions, currency count, bank deposits, reconciliations, and sales reports
- Conducted outbound sales and collection calls in accordance with federal regulations
Merchant Customer Support Specialist (Remote)
FISERV
03.2022 - 11.2023
- Provided escalation-level support for remote deposit and digital check scanner products
- Diagnosed and resolved complex merchant issues using various programs and coordinated with external partners for issue resolution
Member Service Resolution Representative (Remote)
USAA Banking via TTEC
01.2020 - 03.2023
- Provided3rd-party call center support services for various companies, managing inbound inquiries related to banking services (checking, savings, cards)
- Professionally managed high-volume inbound calls relating to customer issues
- Collaborated with team and supervisors to resolve issues and improve service quality
Sales Associate
Uniforms PRN
04.2019 - 02.2020
- Assisted customers with product knowledge, selection, and orders in-store and via phone
- Managed stock work, price markdowns, and department maintenance tasks
- Collaborated with coworkers to achieve sales goals
Purchasing Specialist
Goedekers
09.2017 - 03.2019
- Provided administrative and clerical support and managed data entry tasks within purchasing department
- Managed inventory, generated POs, communicated with vendors regarding stock status, and tracked order status to ensure on-time delivery
Various Roles (Inventory, Stock, & Web Teams + Nordstrom Rack Retail)
Nordstrom
07.2013 - 09.2017
- Assisted customers with specialty purchases and other department sales
- Managed department maintenance, stock work, and re-merchandising
- Led the men's department as a liaison for customer and employee needs
- Processed inventory and managed logistics, ensuring accurate and efficient operations
Education
Business
Culver Stockton College
Canton, MOundefined
Columbia College
Jefferson City, MO01.2004
Skills
- Call Center Operations
- Office Administration
- Customer Service & Support
- Leadership
- Remote Communications
- Escalations
- Problem Resolution
- Data Entry & Management
- Microsoft Office Suite
- Inventory Management
- Team Collaboration & Training
- Sales & Product Knowledge
- Sales & Marketing
- Social Media
- Administrative Support
- IT & Software Proficiency
Awards
Future Nordstrom Leader Management Program,2016, International Order of Rainbow for Girls, Grand Cross of Color
ADDITIONAL EXPERIENCE
- Saffee’s, Head Cashier,2006 –2012
- Missouri Secretary of State, Tech II,2000 –2006
Timeline
Office Manager
CNG, INC
11.2023 - 07.2024
Merchant Customer Support Specialist (Remote)
FISERV
03.2022 - 11.2023
Member Service Resolution Representative (Remote)
USAA Banking via TTEC
01.2020 - 03.2023
Sales Associate
Uniforms PRN
04.2019 - 02.2020
Purchasing Specialist
Goedekers
09.2017 - 03.2019
Various Roles (Inventory, Stock, & Web Teams + Nordstrom Rack Retail)
Nordstrom
07.2013 - 09.2017
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Columbia College
Business
Culver Stockton College
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