Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Barbara Freeman

Glendale,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Freight industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proficient on most office machines

Overview

35
35
years of professional experience

Work History

Customer Service Representative

R & L Carriers
05.2023 - Current
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved service and delivery concerns.

Warehouse Coordinator

Veritiv Operating Co, Unisource Worldwide
08.1988 - 05.2023
  • Scheduled appointment for incoming freight
  • Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
  • Verified accuracy of shipping and receiving documents and maintained records.
  • Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.
  • Checked packages and merchandise for damage and notified vendors.
  • Processed and assisted in paying freight bills
  • Processed expenses to send to AP for payment
  • Filed all freight claims
  • Prepared all paperwork for overseas shipments
  • Assist billing and account payable with any issues
  • Handled day-to-day shipping and receiving overseeing more than

Education

BBA - Accounting And Business Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Appointment Scheduling
  • Customer Relations
  • Shipping Procedures Understanding
  • Money Handling Abilities
  • Receiving Support
  • Filing
  • Warehousing Functions
  • Administrative Support
  • Attention to Detail
  • Payment Processing
  • Able to maintain most office machines

Accomplishments

    while working at Veritiv/Unisource was able to recover over $100,00 in freight claims

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Representative

R & L Carriers
05.2023 - Current

Warehouse Coordinator

Veritiv Operating Co, Unisource Worldwide
08.1988 - 05.2023

BBA - Accounting And Business Management

Colorado Technical University

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Barbara Freeman