Barbara Garvin-Olumoko
Irvington,NJ
Summary
Detail-oriented Patient Service Representative experienced in appointment scheduling and multi-line telephone operation. Enhanced service delivery and maintained confidentiality in fast-paced environments through effective communication and patient relations. Optimized clinic operations and improved patient satisfaction by managing appointment scheduling and patient records.
Overview
4
4
years of professional experience
Work History
Receptionist/Surgical Scheduler Coordinator
Hackensack Meridian Health
Montville, NJ
11.2024 - Current
- Welcomed and checked in patients, ensuring a positive first impression and smooth registration process.
- Managed multi-line phone systems, effectively directing calls to appropriate departments.
- Scheduled appointments using electronic health record systems, optimizing clinic workflow and patient access.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
Security Supervisor
Securitas Security Services USA
Newark, NJ
02.2023 - Current
- Supervised daily security operations to ensure safety and compliance across multiple sites.
- Developed and implemented security policies, enhancing operational efficiency and effectiveness.
- Developed and implemented strategies to prevent and respond to security incidents.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated security operations during high-profile events, ensuring a safe environment for attendees and participants.
Patient Service Representative
RWJ Barnabas Health Medical Group
Millburn, NJ
09.2023 - 07.2024
- Assessed patient needs and provided information regarding healthcare services and insurance options.
- Coordinated patient scheduling and appointment management to enhance service delivery efficiency.
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and compliance.
- Verified insurance eligibility and coverage for patients.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Patient Service Representative
Summit Health Group
Livingston, NJ
06.2022 - 09.2023
- Coordinated patient registration processes to enhance operational efficiency and reduce wait times.
- Assisted patients with insurance verification, ensuring accurate information capture and compliance with policies.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Stratford Career Institue
Strafford, VT01-2009
Skills
- Front desk operations
- Appointment scheduling
- Customer and client relations
- Data entry
- Obtaining authorizations
- Verifying insurance
- Procedure authorization
- Facility coordinating
- Educating patients
Timeline
Receptionist/Surgical Scheduler Coordinator
Hackensack Meridian Health
11.2024 - Current
Patient Service Representative
RWJ Barnabas Health Medical Group
09.2023 - 07.2024
Security Supervisor
Securitas Security Services USA
02.2023 - Current
Patient Service Representative
Summit Health Group
06.2022 - 09.2023
High School Diploma -
Stratford Career Institue