Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Barbara Glover

Monroe

Summary

Dynamic professional with a proven track record at St. Francis Medical Center, excelling in patient financial advising and patient access. Skilled in HIPAA compliance and fostering teamwork. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Patient Financial Advisor

St. Francis Medical Center
06.2021 - Current


  • Maintained strict compliance with HIPAA regulations when handling sensitive patient information during all stages of the billing process.
  • Proactively identified opportunities for process improvement within the department, contributing valuable input as part of ongoing performance evaluations.
  • Managed a high volume of patient accounts while maintaining exceptional attention to detail and accuracy.
  • Developed customized payment plans to accommodate diverse financial situations and ease patient burden.
  • Conducted thorough reviews of patient records to identify discrepancies and ensure proper billing adjustments were made.
  • Updated accounts with latest patient, payment and insurance information.
  • Screened patients with financial needs to determine assistance choices.
  • Discussed financial and insurance options with patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Resolved customer complaints using established follow-up procedures.

Teacher

Monroe City Schools
01.1991 - 06.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.


Education

Bachelor of Arts - General Studies

University of Louisiana At Monroe
Monroe, LA

Master of Arts - Teaching

Louisiana Tech University
Ruston, LA

Skills

  • Professional telephone etiquette
  • Insurance verification
  • Financial counseling
  • Patient registrations
  • HIPAA compliance
  • Customer service
  • Conflict resolution
  • Payment collection
  • Teamwork and collaboration
  • Problem-solving

Certification

  • Certified Patient Access Representative (CHAA) - The National Association of Healthcare Access Management (NAHAM).

Timeline

Patient Financial Advisor

St. Francis Medical Center
06.2021 - Current

Teacher

Monroe City Schools
01.1991 - 06.2020

Bachelor of Arts - General Studies

University of Louisiana At Monroe

Master of Arts - Teaching

Louisiana Tech University

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Barbara Glover