Barbara Gonsalves
San Francisco,CA
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
15
15
years of professional experience
Work History
Cocktail Server
Players Pubb -Tommy Thompson
2022.04 - 2022.08
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Desk Receptionist
Hot Troppics
2014.09 - 2015.03
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Server
IHOP
2007.08 - 2010.02
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Modesto High School
Modesto, CASkills
- Order Management
- Safe Food Handling
- Menu Memorization
- POS System Operation
- Tableside Service
- Complaint Resolution
- Order Accuracy
Timeline
Cocktail Server
Players Pubb -Tommy Thompson
2022.04 - 2022.08
Front Desk Receptionist
Hot Troppics
2014.09 - 2015.03
Server
IHOP
2007.08 - 2010.02
Modesto High School
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