Barbara Gumieny Brown
Nashotah,WI
Summary
Proven track record in enhancing customer satisfaction and streamlining cash management, notably at Steins Garden & Gifts. Expert in database management and telephone etiquette, I excel in high-pressure environments, significantly reducing transaction discrepancies and fostering positive customer relationships through attentive service and efficient problem resolution.
Overview
27
27
years of professional experience
Work History
Clerk
Sendiks
11.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Assistant Store Manager
Steins Garden & Gifts
04.2006 - 08.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Waitress
Coerper’s 5 O’clock Club
10.1997 - 08.2005
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Science - Geography
UWM-Milwaukee
Milwaukee 05.1992
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Database Management
Work Preference
Work Type
Part TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerk
Sendiks
11.2022 - Current
Assistant Store Manager
Steins Garden & Gifts
04.2006 - 08.2011
Waitress
Coerper’s 5 O’clock Club
10.1997 - 08.2005
Bachelor of Science - Geography
UWM-Milwaukee
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