Barbara Hansen
Heidis growhaus
Arapahoe,NC
39
years of professional experience
Customer focused aviation and hospitality professional with prior Flight Attendant experience and a proven background in management, leadership, and high level customer service. Experienced in creating positive passenger and guest experiences while maintaining safety, professionalism and composure in demanding environments. Strong communication , problem solving and the ability to work with diverse teams and customers. Bringing a service oriented approach with genuine passion for aviation and exceptional customer care.
Work History
Plant Sales
1 Year- Managed unique plant inventory and provided plant care guidance in retail and on-campus settings. Cultivated strong relationships with customers and engaged with the community to enhance brand loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
General Manager
3 Years 3 Months- I've worked in various roles, manager of customer experience , retail manager and finally General Manager. Hired, promoted, and terminated personnel to ensure effective team structure. Ensured all permits and personnel were in place for operational readiness.
- Oversaw daily operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented strategic initiatives to enhance operational efficiency and profitability.
- Managed staff recruitment, training, and performance evaluations to build a skilled workforce.
Flight Attendant
27 Years 6 Months- Ensured customer satisfaction by addressing needs and providing assistance both on the ground and inflight.
- Ensured passenger safety by performing pre-flight safety checks and emergency procedure briefings.
- Delivered exceptional customer service by attending to passenger needs and resolving issues promptly.
- Coordinated in-flight services, including meal distribution and beverage service, enhancing overall passenger experience.
Education
No Degree - Liberal Arts
Skills
Customer service
Communication skills
Time management
Guest relations
Staff scheduling
Permit compliance
Hiring coordination
Team supervision
Labor scheduling
Workforce planning
Timeline
Plant Sales
Heidis growhaus
03.2025 - 03.2026Read More
General Manager
The Ice Palace
11.2021 - 02.2025Read More
Flight Attendant
American Airlines
04.1987 - 10.2014Read More
University of Minnesota
No Degree from Liberal Arts
Read More