Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Barbara Hugelen

Barbara Hugelen

Fargo,ND

Summary

I am a dedicated servant leader who leads through the lens of integrity, authenticity, and a belief in collaboration. My 5 Voice's assessment reveals I am a Connector, Creative, Pioneer which contributes to my ability to cultivate teamwork, engage with customers, and to build capability through others. My curiosity to reinvent inspires me to problem-solve and optimize best practices across the organization to create the ultimate Starbucks's experience.

Overview

26
26
years of professional experience

Work History

Store Manager

Starbucks
07.2020 - Current
  • Store manager trainer, training six managers within District
  • Successful new store opening by delivering growing sales results, high Customer Experience reviews and low turnover of partners
  • Helped with critical hiring/staffing needs in many stores in ND, SD and Recruiters
  • Facilitated and scheduled weekly/monthly district store meetings for Store Manager to discuss delivering district action plans, inventory excellence and leadership development
  • Prioritization and Planning to help support store managers scheduling and planning for upcoming corporate launches, hiring needs, talent development, training support to meet district performance goals and market priorities
  • Grew CE in both stores to above 50% Customer Experience
  • Delivered results on SM ADP project to help lowing District OTW times. District overall OTW times lowered by 10 secs overall through inspiring commitments and situational leadership
  • District leader for First Sips and helped district lower turn over by setting positive experiences their first day
  • Helped create and support district with first district SSV ADP program with 10 SSV
  • Supported District SSV with after ADP development and training

Store Manager

Chico's
10.2015 - 07.2020


  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
  • Generated repeat business by delivering exceptional customer service and positive engagement
  • Leveraged social media and brand marketing to achieve or surpass sales quota and finishing District in Top 10% of Company
  • Motivate team to meet sales goals through effective communication, weekly and daily goal setting

District Sales Manager

Bath And Body Works
10.1998 - 05.2015
  • Leadership planning and prioritization for remote markets to help build relationships and future staffing and hiring needs
  • Talent development for succession planning and promotability
  • Created holiday planning calls for region to support District Managers on ways their teams could implement behaviors to help them "win at holiday"
  • Maximized sales performance by cultivating positive work environment to support low turnover, performance-oriented culture through clear goals and direction, prioritized and planned time to support and train Store Managers with their hiring needs and goals. Finished in top 10% of company 9 years consecutively
  • District Leader of 13 stores of $21 Million
  • Surpassed national customer satisfaction surveys for 17 years

Education

Associate of Arts - Cosmetology

Josef's School of Hair Design Inc
Fargo, ND
1986

Skills

  • Demonstrate sound district situational leadership
  • Reinvent recruiting and staffing strategies to create a multi-channel approach to meet hiring goals
  • Demonstrates 'Change Champion' mindset for ideation and forward-planning
  • Fosters an inclusive environments of diversity and positive relationship for partner retention
  • Builds a culture of trust and capabilities through clear communication, expectations, and consistency
  • Adaptability to address challenges, reward growth, and celebrate success
  • Inspire others to bring new ideas and take risks, listening to understand and support next steps for achievement
  • Identify partner potential to develop future leaders for organization career succession

Accomplishments

  • Quarter 3 2022 Starbucks Area 121 SM Partner of the Quarter
  • Participant of the Starbucks SM ADP program
  • Field Leadership Award by finishing in the top 10% of the company 9 years of 13
  • Regional nominated Reflection Award winner 2004, 2008 as a Store Manager and 2010 as a District Manager
  • Bath and Body Works Store Manager of the Year award of over 1600 stores
  • Selected 3 years in a row to Corporate Strategy Planning Team by Bath and Body Works EVP/ Corporate Office Team to lead change through critical thinking and ideation for Leadership strategy planning committees for Holiday Planning
  • Trained 3 Bath and Body New District Managers
  • Bath and Body Works first to join the 100K club as a Store Manager
  • 2013 New Product Launch Top Sales Award winner
  • 2011 Bath and Body Works Top Delivery to Sales Plan Award - District Manager


Timeline

Store Manager

Starbucks
07.2020 - Current

Store Manager

Chico's
10.2015 - 07.2020

District Sales Manager

Bath And Body Works
10.1998 - 05.2015

Associate of Arts - Cosmetology

Josef's School of Hair Design Inc

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Barbara Hugelen