Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Kee

Mililani

Summary

Customer service professional dedicated to achieving high levels of customer satisfaction through exceptional service. Demonstrated expertise in operational efficiency and load control management at Hawaiian Airlines and Hallmark Aviation. Recognized for strong communication skills and empathetic interactions, enhancing passenger safety and satisfaction while maintaining on-time performance.

Overview

12
12
years of professional experience

Work History

Customer Service Agent

Hawaiian Airlines
09.2017 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.

Chief Contract Service Agent

Hawaiian Airlines
09.2017 - 11.2023
  • Assisted in training and supporting new team members on policies, procedures, and best practices for seamless integration.
  • Completed all paperwork accurately to ensure proper documentation of all transactions.
  • Played a crucial role in maintaining the airline''s reputation for safety and punctuality, expertly managing duties to ensure flight readiness.
  • Provided excellent customer service to both internal teams and external clients while managing duties under tight time constraints.
  • Participated in meetings to review performance metrics and develop strategies for improvement.


Load Control Agent

Hallmark Aviation
04.2013 - 09.2017
  • Maintained airline reputation for safety and punctuality through expert load control management.
  • Reviewed flight documentation meticulously to uphold safety standards and compliance.
  • Ensured strict confidentiality of sensitive flight information to protect data security.
  • Streamlined cargo loading process with efficient planning techniques and precise calculations.
  • Optimized aircraft weight and balance by accurately calculating load distribution.
  • Minimized risks of overloading or uneven cargo distribution through detailed planning oversight.

Education

High School Diploma -

President William Mc Kinley High School
Honolulu, HI

Certificate of Technical Studies - Cosmetology

Paul Mitchell The School
Honolulu, HI

Skills

  • Client support and problem resolution
  • Data entry and management
  • Empathetic and genuine
  • Effective communication skills

Timeline

Customer Service Agent

Hawaiian Airlines
09.2017 - Current

Chief Contract Service Agent

Hawaiian Airlines
09.2017 - 11.2023

Load Control Agent

Hallmark Aviation
04.2013 - 09.2017

High School Diploma -

President William Mc Kinley High School

Certificate of Technical Studies - Cosmetology

Paul Mitchell The School

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Barbara Kee