Summary
Overview
Work History
Education
Skills
Timeline
Generic
Barbara Kortisses

Barbara Kortisses

Greenville,SC

Summary

Proven leader and effective communicator, adept at enhancing customer satisfaction and team performance at Rite Aide. Skilled in customer service and cash handling, I excel in resolving conflicts and achieving financial goals. Demonstrated ability to maintain high service standards, ensuring business growth through strategic planning and relationship building.

Overview

40
40
years of professional experience

Work History

Cashier Team Lead

Arby's Restaurant
10.2021 - 12.2023
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Manager of Whole Store

Rite Aide
07.1983 - 09.1986
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

General -

Westminster Senior High School
Westminster, MD
06.1982

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Punctual and Reliable
  • Flexible Schedule

Timeline

Cashier Team Lead

Arby's Restaurant
10.2021 - 12.2023

Manager of Whole Store

Rite Aide
07.1983 - 09.1986

General -

Westminster Senior High School

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Barbara Kortisses