Barbara Kozikowska
Allentown,PA
Summary
Versatile and results-oriented professional with experience at American Best Locksmith, excelling in customer service and cleaning techniques. Demonstrated ability to enhance brand visibility and ensure client satisfaction through exceptional service and quality assurance. Skilled in data entry and problem-solving, adept at fostering positive client relationships and improving operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Housekeeper
Self Employed
Allentown, PA
01.2021 - 01.2024
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Manager
Botanica Chango
Allentown, PA
08.2013 - 01.2020
- I handled payments accurately, restocked items, and balanced the register.
- Restocked inventory to ensure availability of products.
- Ensured consistent product availability by coordinating with distributors.
- Scheduled and rescheduled client appointments, ensuring optimal time management.
- Ensured client satisfaction by addressing concerns and providing exceptional service.
Dispatcher
American Best Locksmith
Philadelphia, PA
01.2010 - 08.2013
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Assigned drivers to appropriate routes based on customer needs.
- Documented services performed, operations information, and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
- Updated company websites to ensure accurate and current information.
- Promoted company services to clients to enhance brand visibility.
Education
High School Diploma -
Saint Basil Academy
Jenkintown, PA06-2008
Skills
- Cleaning techniques
- Customer service
- Quality assurance
- Hospitality background
- Customer-oriented
- FLUENT IN Polish/American
- Adaptive team player
- Data entry
- Typing proficiency
- Problem-solving
- Telephone reception
- Active listening
- Multitasking and organization
- Critical thinker
- Call handling
Timeline
Housekeeper
Self Employed
01.2021 - 01.2024
Manager
Botanica Chango
08.2013 - 01.2020
Dispatcher
American Best Locksmith
01.2010 - 08.2013
High School Diploma -
Saint Basil Academy
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