Barbara Lewis
Akron,OH
Summary
Results-driven Loss Mitigation Specialist with exceptional skills in foreclosure prevention and negotiation. Proven track record in developing effective repayment plans, enhancing customer relationships, and ensuring compliance in mortgage servicing.
Overview
12
12
years of professional experience
Work History
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
Greenville, SC
06.2020 - 02.2026
- Reviewed borrower financial information to assess eligibility for assistance programs.
- Worked with customers to put together plans focused on retaining property ownership.
- Assisted in resolving customer inquiries regarding loan modifications and foreclosure prevention options.
- Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.
Business to Business Collections
LKQ Corporation Inc.
Akron, OH
10.2018 - 06.2020
- Managed collection processes for overdue accounts and maintained accurate records.
- Coordinated communication between clients and internal departments to resolve payment issues.
- Developed payment plans and negotiated terms with clients to facilitate debt recovery.
Accounts Receivable Clerk
Millennium Capital and Recovery Corporation
Hudson, OH
01.2014 - 10.2018
- Processed customer invoices and maintained accurate billing records.
- Utilized accounting software to track and record financial transactions.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
Education
Business Administration And Management
Kent State University
Kent, Ohio, OHSkills
- Foreclosure prevention
- Negotiation techniques
- Compliance standards
- Customer relationship management
- Collections experience
- Mortgage servicing
- Loan origination
- Customer service
References
References available upon request.
Timeline
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
06.2020 - 02.2026
Business to Business Collections
LKQ Corporation Inc.
10.2018 - 06.2020
Accounts Receivable Clerk
Millennium Capital and Recovery Corporation
01.2014 - 10.2018
Business Administration And Management
Kent State University