Barbara Murphy
New York
Summary
Versatile and dynamic professional with a proven track record at Pando 39, adept in budget control and interpersonal skills. Excelled in leadership roles, enhancing customer satisfaction and streamlining operations. Expert in policy implementation and conflict resolution, significantly improving workplace efficiency and team cohesion. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Manager, Bartender, Server
Pando 39
New York, USA
11.2021 - 10.2024
- Overseeing the day-to-day operations of the restaurant, including the kitchen, bar, and waitstaff
- Serving up refreshing and mouthwatering drinks
- Keeping the bar area clean and tidy
- Handling cash and card payments
- Providing a 5-star customer service
- Following health and safety guidelines
- Restocking the bar
- Greeting customers, taking reservations, and responding to complaint
Teachers Assistant-Lead Teacher
Dwight School Preschool
09.2018 - 06.2021
- Strong instructional skills and knowledge of curriculum development
- Excellent communication and collaboration skills
- Leadership qualities and ability to motivate others
- Data analysis and interpretation skills
- Effective time management and organizational abilities
- Ability to provide constructive feedback and coaching
Teachers Assistant
Saint Stephen of Hungary School
New York, USA
08.2010 - 06.2018
- Prepared and assisted lead teachers with daily, weekly, and monthly lesson plans.
- Supported students one-on-one or in small groups to focus on the learning concepts.
- Maintained a safe, positive learning environment.
- Observed students' performances and documented positive and negative points.
- Instructed and supervised developmental activities.
General Manager
P.D. O’ Hurley’s
New York, USA
03.2014 - 02.2016
- Managed day-to-day operations, including hiring, training and scheduling of servers, bartenders, chefs, line cooks and porters
- Compiled daily, weekly and monthly sales reports and held quarterly meetings with accountant from McEnerney, Brady & Co
- Compiled monthly and yearly sales reports for Hudson River Park Trust, New York State
- Quick Books, Excel
- Weekly Payroll entries for all employees with The Payroll Group
- Implemented daily and weekly cleaning maintenance schedules and enacted a rigorous pest control protocol
- Worked to ensure compliance with FDNY, NYC Department of Health
Education
St. Mary’s Holy Faith Convent Secondary School
Glasnevin, Dublin 9, IrelandNew York Real Estate Institute
Skills
- Interpersonal skills
- Customer challenges
- Food protection certified
- TIPS trained
- OSHA trained
- Policy implementation
- Safety procedures
- Budget control
- Conflict resolution
- Time management
- Vendor management
References
Available upon request
References
References available upon request.
Timeline
Manager, Bartender, Server
Pando 39
11.2021 - 10.2024
Teachers Assistant-Lead Teacher
Dwight School Preschool
09.2018 - 06.2021
General Manager
P.D. O’ Hurley’s
03.2014 - 02.2016
Teachers Assistant
Saint Stephen of Hungary School
08.2010 - 06.2018
St. Mary’s Holy Faith Convent Secondary School
New York Real Estate Institute
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