Barbara Nodland
Silverdale,WA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Taco Time NW
Bremerton, Washington
05.2005 - 06.2024
- Delegated work to staff, setting priorities and goals.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
GED -
Olympic College
Bremerton, WA09-2006
Skills
- Team building
- Employee training
- Customer service
- Payroll administration
Timeline
Assistant Manager
Taco Time NW
05.2005 - 06.2024
GED -
Olympic College