Barbara Oliver
San Antonio,TX
Summary
Organized and dedicated Administrative Assistant who possess strong leadership qualities with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Administrative Assistant
University Health System
San Antonio, TX
02.2022 - Current
- Provide skilled office support services for the Transplant Institute’s Inpatient Care Coordination team.
- Track discharge data in Excel for new power through tracking initiative for transplant surgery team.
- Update excel spreadsheets to track, analyze and report on discharge performance for team's power through initiative by using lean management methodologies.
- Send out daily discharge log for multidisciplinary healthcare team's review of anticipated discharges.
- Create patient discharge packets to mail out to transplant patient’s referring providers
- Generated reports and typed letters in Word to inform patient's referring providers of their transplant and hospital care.
- Ensure patient medical records and mail is filed in a timely manner and supplies are ordered.
- Execute record filing system to improve document organization and management.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office meetings and client appointments for staff teams.
- Order and restock supplies to team's needs.
Bakery Representative
H-E-B
San Antonio, TX
07.2017 - 08.2022
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Trained new employees to meet department expectations and to follow established workflow processes.
- Carefully decorated cakes and other goods using different types of frosting to customer's and company's standards.
- Precisely arranged display cases throughout workday to highlight finished products.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
Childcare Provider
Self Employed
Burbank, CA
12.2015 - 12.2016
- Cared for children ages 6 to 12 in nurturing and age-appropriate way.
- Assist children with school homework and assigned reading activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Kept home environment clean, organized and stocked with food and supplies.
Education
Master of Health Administration -
University of The Incarnate Word
San Antonio, TX 08.2022 - Current
Associate of Science -
Southern New Hampshire University
Manchester, NH 05.2020 - 12.2021
Bachelor of Arts - Liberal Arts
Northwest Vista College
San Antonio, TX 08.2017 - 12.2019
Associate of Science - Biological Science
Northwest Vista College
San Antonio, TX 08.2017 - 05.2019
Skills
Excel
Patient Scheduling
Records management
Customer and client relations
Time management
Statistical data gathering
Presentation design
Administrative support
Documentation and reporting
Process optimization
Organization
Medical terminology
Multitasking
Customer service
Collaboration
PowerPoint
Communication
Certification
CPR/First Aid
Timeline
Master of Health Administration -
University of The Incarnate Word
08.2022 - Current
Administrative Assistant
University Health System
02.2022 - Current
Associate of Science -
Southern New Hampshire University
05.2020 - 12.2021
Bachelor of Arts - Liberal Arts
Northwest Vista College
08.2017 - 12.2019
Associate of Science - Biological Science
Northwest Vista College
08.2017 - 05.2019
Bakery Representative
H-E-B
07.2017 - 08.2022
Childcare Provider
Self Employed
12.2015 - 12.2016