Open To Work
Barbara Parker
Warner Robins,GA
Work Preference
Summary
Dynamic Restaurant Manager with expertise in customer service, staff training, and problem solving. Committed to delivering exceptional guest experiences and optimizing daily operations to drive satisfaction and repeat business.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Longhorn Steakhouse
Perry, GA
2023.02 - Current
- Oversaw daily restaurant operations to deliver exceptional guest experiences.
- Developed training programs for staff on service standards and menu knowledge to improve guest interactions.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly, fostering increased satisfaction and repeat business.
- Conducted regular inspections to maintain cleanliness and compliance with standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Reconciled daily transactions and balanced cash registers, ensuring accurate financial reporting and secure deposits.
Server
Longhorn Steakhouse
Warner Robins, Ga
2019.02 - 2023.01
- Provided excellent customer service in a fast-paced dining environment.
- Provided a friendly greeting to enhance customer experience., answered questions, and recommended specials to increase profits.
- Took and processed customer orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Managed cash transactions to ensure smooth and accurate payment processing. and processed payments using point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Red Lobster
N Charleston, South Carolina
2001.08 - 2019.02
- Took and processed customer orders accurately and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
Education
GED -
West Laurens High School
Dublin, GA1997-09
Skills
- Point of sale (POS) system operation
- Customer service
- Guest relations
- Staff training
- Schedule management
- Inventory control
- Budget management
- Cleanliness standards
- Staff performance management
- Problem solving
- Decision making
- Effective communication
- Customer engagement
Accomplishments
- Hero in the Room Award
- Diamond Club Manager
Timeline
Restaurant Manager
Longhorn Steakhouse
2023.02 - Current
Server
Longhorn Steakhouse
2019.02 - 2023.01
Server
Red Lobster
2001.08 - 2019.02
GED -
West Laurens High School