Barbara Salgado
Miami
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
Miami
02.2024 - Current
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Sales Consultant
AT&T Mobility
Miami
03.2021 - 02.2024
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used product knowledge to suggest items to match client needs.
- Greeted customers in a friendly and professional manner.
- Upsold add-on items such as warranties or extended service plans when appropriate.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
Education
Associate of Science - Marketing
Miami Dade College
Miami, FLSkills
- Customer service
- Sales strategy
- Market analysis
- Visual merchandising
- Inventory management
- Employee training
- Multitasking Abilities
- Reliability
- Inventory tracking and management
- Customer service and engagement
- Customer relationship management
- Consultative sales
- Store organization
- New hire training
- Direct sales
- POS systems
- Retail operations
- Loss prevention
- KPI tracking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Store Manager
AT&T Mobility
02.2024 - Current
Retail Sales Consultant
AT&T Mobility
03.2021 - 02.2024
Associate of Science - Marketing
Miami Dade College