Barbara Saravia
North Miami
Summary
Retail professional with extensive experience at Dollar Tree, specializing in cash handling and customer service. Demonstrated success in enhancing customer satisfaction through personalized service and efficient order processing. Strong collaborator focused on inventory management and operational excellence, consistently achieving business objectives.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Dollar Tree
North Miami
09.2021 - Current
- Executed thorough opening and closing procedures to ensure daily operational standards.
- Handled cash transactions and balanced store safe regularly.
- Processed online orders and coordinated balloon orders for special events.
- Rang up customer groceries efficiently while maintaining accuracy.
- Managed returns and exchanges, enhancing customer satisfaction.
- Stocked shelves and received merchandise from various distributors.
- Answered phones professionally, addressing inquiries and providing assistance.
- Collaborated with management to develop strategic plans for achieving business objectives.
Cashier/Customer Service Representative
Publix
Miami Beach
01.2022 - 06.2024
- Executed cash handling processes, including check cashing and money orders.
- Facilitated returns and exchanges efficiently to enhance customer satisfaction.
- Rang up customers' groceries accurately while providing excellent service.
- Bagged items effectively to ensure safe transport for customers.
- Restocked shelves and recovered merchandise to maintain inventory levels.
- Answered phones promptly to assist customers with inquiries.
- Balanced registers and lottery transactions to ensure financial accuracy.
Cashier/Wine Associate
Total Wine & More
Miami Beach
09.2015 - 09.2021
- Processed customer orders efficiently at point of sale.
- Managed cash handling to ensure accuracy and security.
- Handled online orders, ensuring timely fulfillment and customer satisfaction.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Scanned items and checked pricing on cash register for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Associate of Arts - Medical Assistant
Everest College
North Miami Beach, FL01-2006
Miami Beach Sr High
Miami Beach, FLSkills
- Cash handling and order processing
- Inventory management
- Customer service and retail operations
- Team collaboration
Timeline
Cashier/Customer Service Representative
Publix
01.2022 - 06.2024
Assistant Manager
Dollar Tree
09.2021 - Current
Cashier/Wine Associate
Total Wine & More
09.2015 - 09.2021
Associate of Arts - Medical Assistant
Everest College
Miami Beach Sr High