Job Search Status
Open to workDesired start date: Immediately
Open To Work
Barbara Schoell
Bellmawr,New Jersey
Work Preference
Summary
Dynamic District Leader with over 14 years of experience in salon operations. Skilled in time management and staff training, driving team performance and enhancing service quality. Committed to aligning district goals with company objectives for sustained growth.
Overview
23
23
years of professional experience
Work History
District Leader
Supercuts
Philadelphia, PA
01.2012 - Current
- Led district operations to ensure compliance with company policies and procedures.
- Trained and developed salon managers, resulting in improved team performance and elevated service quality.
- Collaborated with corporate teams to align district goals with company objectives, ensuring cohesive strategic direction.
- Monitored district financial performance, identifying areas for improvement to drive profitability.
- Oversaw staffing needs within the district in order to ensure adequate coverage at all times.
- Monitored inventory levels and managed supply chain processes across multiple locations.
- Resolved customer complaints promptly to maintain high satisfaction standards within salons.
- Initiated corrective action in response to customer complaints or other issues.
- Collaborated with senior management on projects related to new business development initiatives.
- Facilitated team meetings to communicate updates and foster a positive work environment.
- Created a strong team environment through effective communication and leadership skills.
- Established relationships with key customers in order to maintain long-term loyalty.
- Provided guidance on complex business decisions related to budgeting, pricing strategies, inventory control and product selection.
- Provided leadership support during times of change or transition within the organization.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Walmart
Philadelphia, PA
01.2003 - 01.2010
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained cleanliness and organization of the store environment for a positive experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed scheduling for team members to optimize coverage during peak hours.
- Trained new staff on customer service protocols and operational procedures.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted performance reviews to identify employee development needs and drive improvement.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with departments to streamline operations and improve workflow.
- Developed promotional displays that increased product visibility and supported sales efforts.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
PA Cosmetology License - Cosmetology
Empire Beauty School
Philadelphia12-2011
High School Diploma -
ST Hubert’s CHS
Philadelphia, PA06-1989
Some College (No Degree) - Chemical Engineering
Drexel University
Philadelphia, PASkills
- Team leadership
- Staff training
- Employee development
- Public safety and security
- Problem solving
- Time management
- Relationship building
Timeline
District Leader
Supercuts
01.2012 - Current
Assistant Manager
Walmart
01.2003 - 01.2010
PA Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
ST Hubert’s CHS
Some College (No Degree) - Chemical Engineering
Drexel University