Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Briscuso

Suwanee,GA

Summary

Accomplished people manager with with experience in developing team members and role modeling people-first culture. I am forward-thinking when coaching and cross-training employees for future growth. I have established a track record overhauling operations to improve consumer experiences, both internal and external. I enjoy eductaing others and leading projects end-to-end. Through inclusive leadership, I maximize the strengths of others to produce results. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments.

Overview

26
26
years of professional experience

Work History

District Leader

Adidas
04.2012 - Current
  • During my tenure, I have had accountability for up to 18 retail locations and I lead all performance metrics, recruitment, and team development within the Southeast district. I have led teams of 300+ employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Recruited top talent to maximize profitability.
  • Strategize all areas of business operations in close collaboration with Human Resources, Retail Training, Retail Security, and Visual Excellence partners.
  • Helped develop numerous systems throughout tenure including operations playbooks and facilitated content.
  • Led change management successfully through two organizational changes as well as the post-covid return to work strategy.
  • Consistently build positive and productive relationships between stores and fleet leadership.
  • Received District Manager MVP award in 2015 and 2021.
  • North America Service Hero award winner 2019 (global recognition for internal and external consumer service excellence).
  • Built positive and productive relationships between employees and fleet leadership.
  • Liaised between multiple business divisions to improve communications.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

District Manager

Swarovski
04.2006 - 07.2009
  • Lead client-based service initiatives across the mid-Atlantic district.
  • Increased loyalty membership by +50%
  • Hosted designer events across market for top clients.
  • Led brand-building and brand awareness campaigns with marketing partnership.
  • Participant in Swarovski Academy in Austria and Switzerland which developed marketing concepts for the North American Market.
  • Improved overall top line results by 25% YOY in market.
  • Daniel Swarovski award achievement for best district sales and operational performance.

Store Manager

Bath and Body Works, Limited Brands
08.1997 - 03.2006
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Performed all brand-led activity including hype around new fragrances and products seasonally.
  • Monitored employee performance and identified performance gaps for corrective action.

Education

Political Science

Iona College
New Rochelle, NY
05.1996

Skills

  • Sales Orientation
  • Team Building
  • Operations Improvements
  • Conflict Management
  • Team Leadership
  • Workforce Development
  • Employee Coaching and Motivation
  • Attention to Detail
  • Retail Effectiveness
  • Operational Oversight

Timeline

District Leader

Adidas
04.2012 - Current

District Manager

Swarovski
04.2006 - 07.2009

Store Manager

Bath and Body Works, Limited Brands
08.1997 - 03.2006

Political Science

Iona College
Lisa Briscuso