Barbara Shufelt
Ponder,TX
Summary
Organized and detail-oriented customer service experience. Strong communication skills and a team player.
Overview
10
10
years of professional experience
Work History
Bank Teller
Independent Financial Bank
Argyle, Texas
07.2023 - Current
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Fulfilled duties to provide customer service, operate money counters, balance and replenish ATMs and maintain accounts.
Customer Service Representative
ADAMS EXTERMINATING
Lewisville, TX
07.2019 - 09.2022
- Answer incoming phone calls
- Sales and Account setup
- Schedule Technicians appropriately
- Take credit card payments
- Accounts Receivables calls and follow up
Call Center Customer Representative
FEDERAL EMERGENCY MANAGEMENT AGENCY
Denton, TX
09.2017 - 03.2019
- Registration Intake: Taking all of the pertinent information from the Disaster Survivor by phone or reviewing with the Disaster Survivor the information entered online to make sure they are registered properly for assistance
- FEMA Manual Determination - Casework: Processing eligibility determinations for the Disaster Survivors by reviewing the eligible criteria for each case
- Processing Returned Mail and making insurance comparisons are other tasks within the FEMA Manual Determination
- DMARTS: Indexing each document that is sent in by the Disaster Survivor to the correct part of the file that will help determine the outcome of the case
- Inspection Management: Setting up home inspections with certified FEMA inspectors to help determine the degree of damages the Disaster Survivor has entailed
- Temporary Assignment
Account Service Representative
ONGWEOWEH CORPORATION
Ithaca, NY
09.2014 - 06.2017
- Pallet Management: Worked closely with Account Managers to support and manage 25 different accounts with their pallet needs
- Proctor and Gamble was my largest account with 23 different locations
- Order Entry: Received orders via phone, email and fax, which were placed in the Sage Computer System
- Orders were then turned in to our vendors, where we would get confirmation on delivery dates and set up the shipping dates for the orders
- Worked closely with the Accounting Department to perform any adjustments on my customer's accounts
- Worked closely with the Logistics Department to ensure orders are scheduled on time
- Handled any issues with orders in a timely manner to ensure the customer is receiving the best possible customer service for their needs
Education
High School Diploma -
Groton Central School
Groton, NYLicense in Cosmetology -
Auburn International Beauty School
Auburn, NYSkills
- Excellent communication skills
- Over 25 years of Customer Service
- Detailed oriented
- Dependable
- Team player
- Experience Teller Program
- Deposit and withdrawal management
- Cash counting
- Banking software
- Patience and empathy
Specialachievementsandawards
- 2009 Quarterly Team Spirit Award for 'remarkable contribution to the JM Murray Center mission statement and the values and beliefs of the organization.'
- Actively participated on miscellaneous committees: Relay for Life, United Way and Disability Mentoring Day
Personal Information
- Authorized To Work: US for any employer
- Title: Customer Service Representative
Timeline
Bank Teller
Independent Financial Bank
07.2023 - Current
Customer Service Representative
ADAMS EXTERMINATING
07.2019 - 09.2022
Call Center Customer Representative
FEDERAL EMERGENCY MANAGEMENT AGENCY
09.2017 - 03.2019
Account Service Representative
ONGWEOWEH CORPORATION
09.2014 - 06.2017
High School Diploma -
Groton Central School
License in Cosmetology -
Auburn International Beauty School