Barbara Smith
Selma,AL
Summary
- Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 1 year of experience in quickly resolving power issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
- Personable and dedicated Customer Service Representative with extensive experience in customer service representative industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Charlton Place Rehabilitation & Healthcare Center
Deatsville, AL
06.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
Park Place Nursing and Rehabilitation
Selma, AL, US
05.2022 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
CNA - Certified Nursing Assistant
Selma health and rehab
Selma, AL, US
07.2021 - 12.2021
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
High School Diploma -
Selma High
Selma, AL05.2020
Skills
- Call center experience
- Cold Calling
- Caregiving
- Senior Care
- Home Care
- Cleaning Experience
- Meal Preparation
- Alzheimer's Care
- Nursing
- Dementia Care
- Hospice Care
- Problem-solving abilities
- High-energy attitude
- Sales Experience
- Nursing home experience
- Vital Signs
- Patient Care
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Nursing Assistant
Charlton Place Rehabilitation & Healthcare Center
06.2024 - Current
Certified Nursing Assistant
Park Place Nursing and Rehabilitation
05.2022 - 05.2023
CNA - Certified Nursing Assistant
Selma health and rehab
07.2021 - 12.2021
High School Diploma -
Selma High