Barbara Stier
Leo-Cedarville,IN
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling. Proven ability to enhance customer satisfaction through effective issue resolution and team collaboration. Skilled in operational efficiency and staff training, consistently achieving high standards in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Phills One Stop
12.2025 - Current
- Key Holder
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintain accurate cash drawer balances through regular audits and reconciliations.
- Assist in inventory management by restocking shelves and organizing products effectively.
- Collaborate with team members to enhance store operations and improve customer satisfaction.
- Ensure compliance with safety and health regulations while handling food items.
- Train new cashiers on operational procedures and customer service standards.
- Streamline checkout processes to reduce wait times for customers during peak hours.
- Greet customers entering store and responded promptly to customer needs.
- Welcome customers and helped determine their needs.
- Work flexible schedule and extra shifts to meet business needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Help customers complete purchases, locate items, and join reward programs.
- Restock and organized merchandise in front lanes.
- Assist customers with returns, refunds and resolving transaction issues.
- Count money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stock, tag and display merchandise as required.
- Assist customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolve customer complaints professionally, leading to improved customer relations and loyalty.
- Handle multiple payment methods securely, minimizing discrepancies and potential losses.
- Answer questions about store policies and addressed customer concerns.
- Enhance customer satisfaction by providing efficient and accurate cash transactions.
- Contribute to store success by maintaining high standards of cleanliness throughout the facility.
- Address customer needs and made product recommendations to increase sales.
- Mentor new employees on cashier duties and best practices, improving overall staff performance.
- Collaborate with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamline checkout process for increased efficiency and reduced waiting times.
FLOW PG
Amazon
Fort Wayne, IN
01.2023 - 01.2025
- Oversaw operations of Amazon building to ensure efficient workflow.
- Operated and monitored main sorter system to ensure seamless control of building operations and conveyor functionality.
- Executed operation of HMI systems to ensure seamless functionality.
- Collaborated with RME to ensure optimal building operations and address maintenance issues promptly.
- Utilized diverse computer programs and software to enhance operational efficiency.
- Executed operation of OML as a jam clearance team member.
- Executed strategic problem-solving initiatives to enhance operational efficiency.
- Mastered operational functions of building systems, both physical and virtual, demonstrating comprehensive knowledge of processes.
- Evaluated complex datasets to extract actionable insights that drive strategic decision-making.
- Facilitated team activities to enhance collaboration and drive project goal achievement.
- Spearheaded process improvement initiatives to enhance operational efficiency and minimize waste.
- Enhanced logistics operations to streamline supply chain workflows and ensure timely deliveries.
- Oversaw supply chain operations to guarantee uninterrupted inventory flow and reduce disruptions.
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated exceptional verbal and written communication abilities.
- Facilitated daily operations by collaborating effectively with team members.
Bartender Shift Manager
Applebee's Grill + Bar
Fort Wayne, IN
01.2022 - 01.2023
- Supervised bartending team to ensure efficient service and customer satisfaction.
- Trained new staff on cocktail preparation and bar procedures.
- Maintained inventory levels and placed orders for supplies as needed.
- Developed and implemented daily operating procedures to enhance workflow efficiency.
- Resolved customer complaints promptly to maintain a positive bar environment.
- Monitored adherence to health and safety regulations in the bar area.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Head Server
Leo Cafe
Leo-Cedarville, IN
07.2019 - 01.2022
- Led café operations as Head Server and Manager, ensuring exceptional service delivery.
- Managed opening and closing procedures as a key holder.
- Ensured cleanliness and organization of workspaces to promote a safe and welcoming atmosphere.
- Orchestrated staff training sessions to elevate skillsets and drive team performance.
- Directed a diverse team to accomplish strategic objectives and cultivate a collaborative work culture.
- Executed exceptional customer service by addressing inquiries and resolving issues efficiently.
- Oversaw inventory management processes to enhance stock levels and minimize waste.
- Formulated and executed innovative sales strategies to drive revenue growth and expand market share.
- Directed budget management initiatives to achieve financial objectives and enhance operational efficiency.
Cashier
S & V Liquor INC
Fort Wayne, IN
10.2018 - 03.2019
- Oversaw front-of-store operations and managed point-of-sale systems.
- Processed cash transactions accurately and efficiently. Assisted customers with payment inquiries and transaction issues. Maintained organized cash handling procedures to support daily operations.
- Advised customers on wine, beer, and spirits selections to enhance their purchasing experience.
- Managed inventory by stocking shelves and coolers efficiently.
Cashier Team Lead
CAP N Cork
New Haven, IN
01.2018 - 10.2018
- Oversaw store operations as a key holder, ensuring security and customer service standards were met.
- Oversaw front-of-store operations and managed point-of-sale systems.
- Processed cash transactions accurately and efficiently. Assisted customers with payment inquiries and transaction issues. Maintained organized cash handling procedures to support daily operations.
- Executed bank runs to secure and manage deposit transactions.
- Leveraged expertise in wine, beer, and spirits to assist customers with informed recommendations.
- Assisted in inventory management and order placement while collaborating with liquor and beer representatives regarding sales and orders.
- Managed inventory by stocking shelves and coolers to ensure product availability.
Education
GED - Basic
W.I.S.D.
Ann Arbor, MISkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Issue resolution
Complex Problem-solving
Staff training
Guest inquiries
Attention to detail
Decision making aptitude
Daily reporting
Reports and documents
Records maintenance
Proficient in software
Expense tracking
Multitasking and organization
Organizational growth
Clear communication
Data entry
Problem-solving
Honest and dependable
Ordering and stocking
Transaction handling
Certification
Liquor License
Timeline
Cashier
Phills One Stop
12.2025 - Current
FLOW PG
Amazon
01.2023 - 01.2025
Bartender Shift Manager
Applebee's Grill + Bar
01.2022 - 01.2023
Head Server
Leo Cafe
07.2019 - 01.2022
Cashier
S & V Liquor INC
10.2018 - 03.2019
Cashier Team Lead
CAP N Cork
01.2018 - 10.2018
GED - Basic
W.I.S.D.