Barbara White
Blacklick
Summary
Dynamic revenue cycle leader with extensive experience at Trinity Health, excelling in government billing and denial management. Proven track record in optimizing operational performance and enhancing team productivity. Skilled in data analysis and cross-functional collaboration, driving process improvements that ensure compliance and maximize reimbursement outcomes.
Overview
14
14
years of professional experience
Work History
Acute Government Billing & Follow-Up Supervisor
Trinity Health
02.2020 - Current
- Lead government billing and follow-up operations across six states (IA, IN, FL, GA, MI, OH, MD) supporting hospital and medical group revenue cycle functions.
- Directly supervise 17 billing and follow-up specialists, including recruiting, onboarding, coaching, performance management, and ongoing development.
- Built and stabilized new team structures to support expanded multi-state billing scope.
- Drive operational performance by monitoring productivity, quality metrics, and aging trends.
- Lead investigation and resolution of claim denials, rejections, underpayments, and overpayments.
- Proactively manage delayed payments, remittance advice (RA), and electronic fund transfers (EFT).
- Analyze billing and follow-up trends; deliver actionable recommendations to leadership.
- Develop, revise, and enforce departmental policies and procedures.
- Serve as escalation point for complex payer, patient, and physician issues.
- Ensure adherence to Federal, State, and local regulations, Trinity Health's Integrity & Compliance Program, and Code of Conduct.
- Partner with multidisciplinary teams to identify root causes and implement process improvements.
- Participate in system-wide special projects, including workflow redesign and operational initiatives.
- Multi-State Health System
Business Analyst I
Buckeye Health Plan (Centene)
06.2018 - 02.2020
- Conducted detailed financial and claims analysis to identify overpayments and underpayments.
- Audited provider claims with complex reimbursement methodologies.
- Managed Joint Operating Committee (JOC) calls and statewide provider issue tracking.
- Analyzed trends and developed recovery strategies for corporate recovery files.
- Researched and resolved provider claim inquiries within strict turnaround standards (48 hours).
- Submitted and monitored corrective projects through completion.
- Assisted with policy development, job aids, and compliance documentation.
Senior Accounts Receivable Specialist
OhioHealth Homecare
04.2017 - 06.2018
- Managed follow-up and resubmission of corrected claims to multiple payers.
- Researched denials, low payments, and payer correspondence to secure proper reimbursement.
- Collaborated with pre-certification and eligibility teams to resolve upstream issues.
- Consistently met or exceeded productivity and quality benchmarks.
Patient Account Representative II
OSU Physicians, LLC
08.2016 - 04.2017
- Followed up on pending, denied, and rejected claims.
- Prepared and submitted appeal documentation within payer timelines.
- Partnered with leadership to perform root cause analysis and corrective actions.
- Exceeded departmental productivity and quality expectations.
Reimbursement Supervisor
Nationwide Children's Hospital Homecare
12.2011 - 08.2016
- Supervised 32 billing, follow-up, schedulers and precertification staff.
- Supported hiring, performance counseling, and employee development.
- Tracked and reported productivity, quality, and collection performance.
- Served as subject matter expert for high-dollar and complex claims.
- Led staff education initiatives to improve payer outcomes.
- Collaborated with executive leadership on root cause analysis, contract issues, and process improvement.
- Managed month-end financial close across two billing systems.
Education
High School Diploma -
Johnstown Monroe High School
Johnstown, OH06-1982
Skills
- Revenue cycle optimization
- Government and commercial billing
- Medicare and Medicaid
- Managed care strategies
- Team leadership
- Workforce development
- Denial management
- Underpayment resolution
- Appeals processing
- Process improvement
- Root cause analysis
- Regulatory compliance
- Productivity enhancement
- Performance metrics tracking
- Cross-functional collaboration
- Data analysis and reporting
- EPIC, Cerner, and Meditech proficiency
- Microsoft Office Suite expertise
- Kronos and payroll management
Personal Information
Title: Revenue Cycle Leadership
References
Available upon request
Certifications And Education
- Certified Revenue Cycle Representative (CRCR), 02/24
- Certified Specialist - Payment & Reimbursement (CSPR), 11/25
- Certified Specialist - Business Intelligence (CSBI), 12/25
- Certification of Completion - Cost Analysis & Management, 03/24
Systems And Tools
- EPIC
- Cerner
- Meditech
- Atlas
- HealthQuest
- Relay Assurance
- Microsoft Office Suite
- Excel
- Kronos/Payroll
Timeline
Acute Government Billing & Follow-Up Supervisor
Trinity Health
02.2020 - Current
Business Analyst I
Buckeye Health Plan (Centene)
06.2018 - 02.2020
Senior Accounts Receivable Specialist
OhioHealth Homecare
04.2017 - 06.2018
Patient Account Representative II
OSU Physicians, LLC
08.2016 - 04.2017
Reimbursement Supervisor
Nationwide Children's Hospital Homecare
12.2011 - 08.2016
High School Diploma -
Johnstown Monroe High School