Barbara A. Mihalko
Ridge,NY
Summary
Dynamic Assistant Store Manager at Tractor Supply Company with a proven track record in enhancing inventory control and customer satisfaction. Skilled in retail operations and team leadership, I revitalized store displays and optimized processes, resulting in improved sales performance and a more engaging shopping experience. Committed to fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Tractor Supply Company, Calverton, NY
2020 - Current
- Oversees the daily operations of the sales floor.
- Oversees cash register operations, ensuring accurate transactions and daily drawer balancing.
- Oversees opening and closing procedures while implementing recommendations to optimize daily operations.
- Revitalized store appearance by ensuring cleanliness and implementing strategic merchandise displays.
- Executed merchandise rotation and display adjustments to highlight new products and promotions.
- Collaborated with store manager to analyze sales data and identify trends for strategic decision-making.
- Established and upheld safe and secure work environments for employees.
- Addressed customer concerns in collaboration with management to enhance customer satisfaction ratings.
- Addressed escalated customer issues with efficiency, enhancing overall customer satisfaction.
- Performs additional, specialized duties as required by business needs including, but not limited to, freight process, receiving and unloading trucks.
Operations Manager
Christmas Tree and That
Riverhead, NY
2013 - 2020
- Oversaw and supported the day to day operations for the store.
- Trained and developed associates to effectively perform their job.
- Implemented quality control measures to ensure product standards and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma - General Studies
South Weymouth High Scool
South Weymouth, MA06.1981
Skills
- Customer service
- Problem-solving
- Retail operations
- Forklift certified
- Store organization
- Team building
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- Team management
Timeline
Assistant Store Manager
Tractor Supply Company, Calverton, NY
2020 - Current
Operations Manager
Christmas Tree and That
2013 - 2020
High School Diploma - General Studies
South Weymouth High Scool