Barbaro Ibanez
homestead
Summary
Dynamic Customer Service Coordinator with extensive experience at Marshalls, excelling in logistics management and complaint handling. Recognized for enhancing customer satisfaction through effective problem-solving and mentoring junior staff, resulting in improved team performance. Committed to delivering exceptional service while managing high call volumes with professionalism and a customer-focused approach.
Overview
3
3
years of professional experience
Work History
Marshalls Customer Service Coordinator
Marshalls
10.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated logistics for customer orders.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Education
Associate of Arts - Information and Communication Technology
Miami Dade College
Miami, FL06-2024
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Logistics management
Languages
Spanish
Professional Working
Timeline
Marshalls Customer Service Coordinator
Marshalls
10.2021 - Current
Associate of Arts - Information and Communication Technology
Miami Dade College
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