Barbielee Shevlin
Terrebonne
Summary
Dynamic manager with a proven track record at Trojan Storage, excelling in client support and leadership. Enhanced customer satisfaction through strategic decision-making and effective communication. Recognized for fostering team productivity and maintaining a professional workspace, ensuring timely task completion and a positive environment for both staff and customers.
Overview
15
15
years of professional experience
Work History
Manager
Trojan Storage
10.2018 - Current
- Motivated team members to excel in productivity and engagement.
- Completed numerous tasks within set timeframes.
- Ensured a safe, orderly, and professional workspace for staff and customers.
- Enhanced customer satisfaction by resolving issues swiftly with effective communication.
Pharmacy Technician
Walmart
10.2010 - 06.2013
- Motivated team members to excel in productivity and engagement.
- Completed numerous tasks within set timeframes.
- Ensured a safe, orderly, and professional workspace for staff and customers.
- Enhanced customer satisfaction by resolving issues swiftly with effective communication.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Kennedy High School
Cerritos, CASkills
- Client support
- Leadership skills
- Effective time management
- Strategic decision-making
Timeline
Manager
Trojan Storage
10.2018 - Current
Pharmacy Technician
Walmart
10.2010 - 06.2013
Kennedy High School
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