- Creative Writing
- Animal Welfare Advocacy
- Fashion
- Sign Language
- Sports
- Road Trips
- Documentary Photography
- Volunteer
Barby Tolentino
Frisco,TX
Summary
Results-driven individual with extensive experience in managing diverse client needs across multiple industries. Known for strong analytical thinking and team-building skills, driving success in both customer satisfaction and employee engagement initiatives.
Overview
26
26
years of professional experience
Work History
Strategic Accounts Sales Assistant II
Fambrands
07.2024 - 04.2026
- Proven ability to manage key accounts, prepare sales materials and analyze customer data to inform sales strategies.
- Skilled in maintaining detailed customer records, facilitating communication between clients, internal teams and supporting the execution of sales initiatives including supply chain, quality control in production.
- Committed to enhancing customer experiences and contributing to team success through exceptional organizational skills and attention to detail.
- Understanding current fashion trends to align product offerings with the market demands.
Employee Experience Associate
Fambrands
08.2021 - 07.2024
- Developed and maintained documentation for standard HR operating procedures and best practices.
- Implemented employee engagement initiatives to boost morale and company productivity.
- Collaborate with cross-functional teams to address employee concerns and improve retention rates.
- Conduct onboarding sessions for new hires to ensure a smooth transition into the company.
Professional Dog Walker PT
Self Employed
02.2016 - 10.2025
- Managed daily dog walking schedules for multiple clients, ensuring timely services and client satisfaction.
- Addressed specific needs by providing transportation to and from vet visits and administered daily medical care for dogs, including insulin injections and other necessary treatments.
- Trained new clients on proper leash handling techniques to enhance safety during walks.
- Established strong relationships with clients through regular communication and feedback collection.
- Captured professional dog photography while providing care for each canine client.
Admissions Specialist
California School of Culinary Arts
11.2006 - 04.2008
- Evaluated and processed student applications to ensure compliance with admission standards.
- Guided prospective students through enrollment procedures, enhancing engagement and satisfaction.
- Coordinated campus tours and information sessions, showcasing program offerings and facilities.
- Developed training materials for new admissions staff to standardize operational procedures.
Licensed Financial Specialist
Citibank, NA
01.2000 - 07.2005
- Developed tailored financial strategies for diverse client portfolios to enhance asset growth.
- Analyzed complex financial data to ensure compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to streamline processes and improve client onboarding experiences.
- Mentored junior staff on investment products, enhancing team knowledge and service delivery.
Education
Bachelor of Science - Business Administration
California Polytechnic State University
Pomona, CAMaster of Arts - Fine Arts-Photojournalism
Academy of Art University
San Francisco, CASkills
- Client Relationship Management
- Effective and Proactive Communication
- Customer Service Excellence
- Organizational Skills
- Complex Problem-solving
- Product merchandising
- Multitasking Abilities
- Data Analysis and Reporting
- Quality Assurance and Control
- Project Management
Interests
Timeline
Strategic Accounts Sales Assistant II
Fambrands
07.2024 - 04.2026
Employee Experience Associate
Fambrands
08.2021 - 07.2024
Professional Dog Walker PT
Self Employed
02.2016 - 10.2025
Admissions Specialist
California School of Culinary Arts
11.2006 - 04.2008
Licensed Financial Specialist
Citibank, NA
01.2000 - 07.2005
Bachelor of Science - Business Administration
California Polytechnic State University
Master of Arts - Fine Arts-Photojournalism
Academy of Art University
Volunteer Experience
Visual Merchandiser-Habitat for Humanity International, Redlands, CA.
Driver-Ureach Meals on Wheels, Redlands, CA.
Donations Coordinator-Boys & Girls Club, Bell Gardens, CA.
Photographer-Animal Shelters, San Bernardino, CA.