Barton Hudson
Phoenix,AZ
Summary
Dynamic Account Executive with a proven track record at EchoStar Dishnet, excelling in customer retention strategies and understanding customer needs. Recognized for driving sales through effective upselling and maintaining high call quality metrics. Adept at resolving complex issues with a positive attitude, ensuring exceptional customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Account Executive
EchoStar Dishnet
Chandler, AZ
06.2024 - Current
- Provided excellent service and attention to customers through phone conversations. Assited customers with promotions, offers, services and assisted with account cancellations when needed.
Customer Care Professional
American Express
Oakwood, GA
06.2019 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Team Lead
Aramark-NorthShore University Health System
Evanston, IL
12.2017 - 06.2019
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Restaurant Care Specialist
GrubHub
Chicago, IL
07.2015 - 07.2017
- Collected customer feedback and process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and effeciently.
Education
High School Diploma -
Gainesville High School
Gainesville, GA06.1977
Skills
- Customer Retention Strategies
- Understanding Customer Needs
- Cash Register Operations
- Call Volume and Quality Metrics
- Upselling Products and Services
Timeline
Account Executive
EchoStar Dishnet
06.2024 - Current
Customer Care Professional
American Express
06.2019 - 05.2024
Customer Service Team Lead
Aramark-NorthShore University Health System
12.2017 - 06.2019
Restaurant Care Specialist
GrubHub
07.2015 - 07.2017
High School Diploma -
Gainesville High School