John Hessong
Houston,TX
Summary
Account Executive with a strong track record in client relationship management and customized security solutions. Demonstrated success in resolving client issues, achieving high satisfaction rates, and driving business growth. Expertise in account management, business development, and delivering tailored presentations that enhance customer loyalty and profitability. Proven ability to build lucrative partnerships and identify business opportunities for sustained success.
Client-focused professional with a background in building lucrative customer partnerships and keeping a focused eye on business opportunities. Looking for a role as a Senior Sales Consultant where exceptional performance will be highly valued.
Senior Sales Consultant offering many years in generating sales using strategic tactics. Accomplished at closing deals through strong product knowledge, personable service, and consistent follow-ups. Innovative problem-solver when devising effective solutions to unique and evolving customer needs.
Overview
47
47
years of professional experience
Work History
Account Executive
Securitas Teechnology
Houston, TX
07.2022 - Current
- Cultivated strong client relationships through regular communication and follow-ups.
- Designed customized security solutions tailored to specific client requirements.
- Delivered engaging presentations to prospective clients and stakeholders.
- Resolved customer inquiries effectively, maintaining high satisfaction levels.
- Utilized CRM software systems to maintain accurate records of all sales activities.
- Provided ongoing technical support for accounts post-sale to ensure continued service satisfaction.
- Offered timely support to resolve issues quickly and efficiently.
- Engaged in training sessions on sales techniques and industry regulations.
Senior Account Manager and Mentor
Stanley Security
Houston, TX
10.2008 - 07.2022
- Managed key account relationships to ensure client satisfaction and retention.
- Trained junior team members on best practices in account management.
- Resolved client issues promptly while maintaining high customer service standards.
- Oversaw multiple accounts, striving to exceed performance goals consistently.
- Cross-sold additional products and services to enhance account profitability.
- Supported account management team to boost overall productivity.
- Provided ongoing training on sales techniques and processes for junior professionals.
Senior Sales Consultant
Sonitrol Security of Houston
Houston, TX
05.1997 - 10.2008
- Cultivated strong client relationships to drive customer loyalty.
- Conducted thorough security assessments to identify vulnerabilities and client needs.
- Presented tailored security solutions aligned with specific customer requirements.
- Collaborated with installation teams to guarantee timely service delivery and satisfaction.
- Trained junior consultants on effective sales techniques and product knowledge.
- Coached junior sales consultants in lead generation, negotiation, and closing strategies.
- Exceeded sales goals by developing strategic client business plans and securing venture capital funding.
Sales Associate
ADT Security
Houston, TX
07.1996 - 05.1997
- Engaged clients to identify needs and recommend tailored solutions.
- Conducted product demonstrations to effectively showcase features and benefits.
- Developed strong customer relationships to foster loyalty and trust.
- Analyzed customer needs to identify appropriate solutions.
- Addressed inquiries and concerns regarding products and services.
Salesperson and Sales Manager
Sonitrol of Houston
Houston, TX
07.1985 - 07.1996
- Demonstrated alarm systems and security products to prospective customers.
- Engaged clients to assess security needs and recommend tailored solutions.
- Conducted follow-up calls to address customer concerns and ensure satisfaction.
- Educated clients on product features for optimal utilization.
- Trained new sales staff on policies and product knowledge effectively.
- Resolved customer complaints efficiently to maintain service quality.
- Participated in trade shows to promote security solutions and expand market reach.
- Recruited and trained new hires, enhancing team performance and profitability.
Inside Sales Representative and Manager
Sonitrol of Houston
Houston, TX
11.1978 - 07.1985
- Engaged customers via phone calls to assess security needs.
- Generated leads through cold calling potential clients.
- Followed up with leads to nurture relationships and drive sales conversions.
- Assisted in training new sales representatives on products and procedures.
- Participated in trade shows and conventions to expand lead generation.
Education
High School Diploma -
Houston Community College
Houston, TX05-1978
Skills
- Client relationship management
- Customized security solutions
- CRM software expertise
- Account management strategies
- Business development skills
- Sales training techniques
- Salesforce proficiency
- Customer retention strategies
Accomplishments
- Sonitrol Security National 100% Club from 1985-2008.
- Stanley Security National 100% Club 2009-2018
- Sonitrol University Mentor 2017-2018
- Sonitrol Sales Team Mentor. Managed 7 member sales team. We exceeded quotas for 12 months.
Affiliations
- Served as an Usher for the largest church in Houston for 14 years. Started as Usher and moved up to Service Leader for the Ushers. This involved managing from 20 Ushers for a small service up to 200 for a large service or concert.
- Volunteered as Manager for local soccer league for 7 seasons. Also served a registration director for 3 seasons.
References
References available upon request.
Timeline
Account Executive
Securitas Teechnology
07.2022 - Current
Senior Account Manager and Mentor
Stanley Security
10.2008 - 07.2022
Senior Sales Consultant
Sonitrol Security of Houston
05.1997 - 10.2008
Sales Associate
ADT Security
07.1996 - 05.1997
Salesperson and Sales Manager
Sonitrol of Houston
07.1985 - 07.1996
Inside Sales Representative and Manager
Sonitrol of Houston
11.1978 - 07.1985
High School Diploma -
Houston Community College
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