Basheer Khan

• • Delivered outstanding support to patients by effectively addressing inquiries and resolving issues, ensuring a consistently positive patient experience.
  •Efficiently managed appointment scheduling, billing inquires, and patients records with high accuracy and strict adherence to confidentiality protocols.
  • Collaborated with healthcare professionals to coordinate comprehensive patient care and follow-up significantly enhancing the overall patient journey.

• Developed over five AI applications and APIs using technologies like NextJS, OpenAI, Pinecone, and StripeAI, achieving 98% accuracy, as validated by 1,00 users.
• Led projects from conception to deployment, mentoring over four engineering fellow in utilizing MVC design patterns.
• Received Coaching from engineers at Amazon, Bloomberg, and Capital One on Agile methodologies, CI/CD, Git, and microservice architecture.

• Orchestrated the administration and optimization of online software systems for home care provider company, meticulously ensuring seamless functionality and optimal performance
• Implemented and upheld stringent protocols for the management of client database, maintaining uncompromising standards for data integrity and retention
• Directed the billing process for a diverse clientele exceeding 300, meticulously overseeing invoicing to ensure precision and punctual submissions to the Department of Human Services
• Elevated client/employee support standards for remote client/employee by proactively addressing challenges related to app functionality, clocking in/out procedures, and scheduling discrepancies, thereby fostering enhanced operational efficiencies and client/employee satisfaction.

• Oversaw the end-to-end process from product conceptualization to online listing, fostering seamless collaboration with contractors, international suppliers, delivery services, and e commerce platforms to ensure operational excellence
• Implemented data-driven strategies by harnessing third-party social media analytics and advertising tools, resulting in heightened profitability and increased sales, effectively adapting to dynamic market shifts and trends
• Provided prompt and comprehensive responses to customer inquiries, delivering timely updates on product availability and performance, thereby cultivating a reputation for exceptional customer service and satisfaction.