BASHIRA COOK-WILLIS
Newark,NJ
Summary
Quality-focused Property Manager with extensive experience in asset management, providing genuine care for property conditions. Focused on successfully handling daily operations of rental properties. Skilled at providing both resident satisfaction and fulfilling property owner needs.
Overview
12
12
years of professional experience
Work History
Property Manager
New Community Corporation
Newark, NJ
05.2023 - Current
- Processed rental applications, verified income, conducted background checks, and approved or denied prospective tenants based on established criteria for new lease ups.
- Calculated and processed recertification's, work orders and rent payments in a timely manner, and prepared eviction notices when necessary for non-payment or other violations of lease terms.
- Provided customer service support to tenants regarding their rental concerns or issues, referring them to local agencies that assist with healthcare, housekeeping services and rental assistance.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Inspected the property monthly to identify deficiencies and schedule repairs in preparation for HUD inspections.
Asset Manager
Newark Housing Authority
Newark, NJ
11.2021 - 12.2022
- Supervised and trained new staff hired by executive level management.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Completed monthly upload of recertification's in the HUD PIC system, completed interims, and family composition changes when needed.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Interviewed, and leased new tenants implementing NHA's policies and house rules to maintain 100% occupancy rate.
- Initiated lease termination's, prepared legal documents for court proceedings during the eviction process.
- Calculated rent payments, security deposits, and petty cash expenses, submitted data to finance department for processing.
- Inspected property for annual housekeeping, REAC, and UPCS inspection's to maintain a safe clean environment, correcting any potential hazardous instances on site level.
Assistant Asset Manager
Newark Housing Authority
Newark, NJ
09.2018 - 10.2021
- Maintained 100% completion and accuracy of the recertification process on a monthly basis. reviewing documents and verifying income in accordance with HUD guidelines.
- Managed all correspondence in the office which included incoming and out going mail, faxes, and outside vendor purchase orders.
- Processed rental payments to pay expenses maintenance and repair costs.
- Organized tenant files neatly in accordance with NHA policies and procedures.
- Completed preventative maintenance tasks, closing out work orders daily for accurate productivity.
- Resolved property complaints and violations to foster pleasant living environment for residents.
Customer Service Representative
Broadleaf Results, Inc.
Staten Island, NY
04.2017 - 09.2018
- Set up new membership contracts, recommended discount plans, and services aligned with customers' needs and preferences.
- Assisted customers promptly and politely, via telephone, addressing customer inquiries, solving problems and escalating urgent issues to appropriate departments.
- Provided timely and effective replacement of damaged, lost or stolen devices demonstrating empathy while resolving problems swiftly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Property Manager
Related Management
Roselle, NJ
09.2012 - 01.2016
- Successfully managed the work schedule of 8 team members at a 300 unit apartment complex.
- Conducted annual housekeeping inspections and kept reports of the overall cleanliness and condition of the units, buildings, and grounds noting deficiencies and items requiring routine maintenance, contractual repairs, and or replacement.
- Prepared monthly budgeting reports, invoices, based on findings from quarterly financial statements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Education
Certified HCV-PH-PBV Rent Calculation -
Nan McKay And Associates Inc.
Newark, NJCOS-P/Certified Occupancy Specialist Public Housing -
NCHM (National Center For Housing Management)
Newark, NJCHM Certified Housing Manager
NCHM (National Center For Housing Management)
Newark, NJSBS Certified Site Based Budgeting Specialist
NCHM (National Center For Housing Management)
Newark, NJSHS Certified Senior Housing Specialist
NCHM (National Center For Housing Management)
Newark, NJFHE Certified Fair Housing Essentials
NCHM (National Center For Housing Management)
Newark, NJSkills
- Excellent skills in team building and multi-family property management
- Proficient in microsoft office and Yardi with the ability to adapt to new programs and applications
- Knowledge of federal, state, and local subsidy programs as they apply to HUD properties
- Able to accurately calculate figures and amounts such as assets and income for renters in federal programs
Timeline
Property Manager
New Community Corporation
05.2023 - Current
Asset Manager
Newark Housing Authority
11.2021 - 12.2022
Assistant Asset Manager
Newark Housing Authority
09.2018 - 10.2021
Customer Service Representative
Broadleaf Results, Inc.
04.2017 - 09.2018
Property Manager
Related Management
09.2012 - 01.2016
Certified HCV-PH-PBV Rent Calculation -
Nan McKay And Associates Inc.
COS-P/Certified Occupancy Specialist Public Housing -
NCHM (National Center For Housing Management)
CHM Certified Housing Manager
NCHM (National Center For Housing Management)
SBS Certified Site Based Budgeting Specialist
NCHM (National Center For Housing Management)
SHS Certified Senior Housing Specialist
NCHM (National Center For Housing Management)
FHE Certified Fair Housing Essentials
NCHM (National Center For Housing Management)
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