Summary
Overview
Work History
Education
Skills
Writing/ cooking/ sleeping/ TV shows/ Makeup Artist/ hairstylist
Timeline
Generic

Basosila Bolende

Buffalo,NY

Summary

Proven professional with a strong background in hospitality, demonstrated by a successful tenure at Marriot Hotel. Excelled in guest relations and office management, significantly enhancing visitor satisfaction and operational efficiency. Skilled in customer service and time management, adept at fostering positive experiences while maintaining high standards of cleanliness and organization.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Marriot Hotel
08.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Housekeeping Room Attendant

The Richardson Hotel
04.2022 - 08.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Housekeeping Cleaner

Sisters of Charity Hospital
06.2020 - 11.2022
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

Education

Bachelor of Science - Social Work

SUNY Buffalo State
Buffalo, NY
06.2026

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • communication
  • Team Collaboration
  • Office Organization
  • Oral and writing communication
  • Hospitality services
  • Sensitive information handling
  • Administrative Support
  • Complex Problem-Solving
  • Issue handling
  • Confidentiality handling
  • Guest Relations
  • Meeting Scheduling
  • Office Management

Writing/ cooking/ sleeping/ TV shows/ Makeup Artist/ hairstylist

During my free time at home, I enjoy writing books, even after school if I don't have any homework. I also love cooking for myself and my sister, indulging in some much-needed sleep, and watching TV shows. Additionally, I have a passion for doing makeup and styling hair for my siblings.

Timeline

Front Desk Receptionist

Marriot Hotel
08.2024 - Current

Housekeeping Room Attendant

The Richardson Hotel
04.2022 - 08.2024

Housekeeping Cleaner

Sisters of Charity Hospital
06.2020 - 11.2022

Bachelor of Science - Social Work

SUNY Buffalo State

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Basosila Bolende