Basualdo Alan Jonas
Teton Village,WY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Gravity Haus
11.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Hospitality staff
Hotel Terra Jackson Hole
11.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service and efficiently addressing their needs.
- Boosted hotel revenue by upselling rooms, dining options, and additional amenities to guests.
- Assisted in training new staff members on best practices, contributing to a well-prepared team.
- Collaborated with housekeeping and maintenance teams to resolve guest issues promptly and effectively.
- Developed rapport with guests through friendly interactions, leading to increased loyalty and repeat business.
- Promoted special events and packages within the hotel to maximize bookings during peak seasons.
- Communicated with customers to promptly resolve complaints and address inquiries.
General Manager, Business Development
Von Der Thusen Deportes
02.2019 - 02.2022
- Hired as a salon salesperson, over time my tasks increased as a reward for efficiency, achieving promotion to branch manager in this prestigious company selling sports and casual clothing
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Steward
Hotel Terra Jackson Hole
11.2022 - 04.2023
- In the same company, I also worked as a kitchen assistant in my overtime, within my functions was the washing of the services, the preparation of different banquets and recipes, replacement of merchandise and General cleaning of the kitchen in general, among others.
Education
Comunication - English Translator
Almirante G Brown N8
Santa Fe, ARSkills
- Front Office Support
- Guest Relations
- Sales Management
- Credit and Cash Payments
- Safety and Security Procedures
- Registration Processing
- Payment Oversight
- Marketing
- Hospitality Best Practices
- Business Development
- Networking
Academic Training
- Santa Fe, Argentina, 3000, 01/01/22, Present, Scientific Technician in English Translation, ISP 8 - Almirante G. Brown.
As a better introduction to my studies, it specializes in learning of the basic aspects of Anglo-Saxon culture, reading and grammatical analysis language, understanding correct communication as one of the factors Basic when it comes to acting in society when exchanging ideas.
- Santa Fe, Argentina, 3000, 03/01/13, 12/01/18, Degree in social sciences, Almirante G. Brown 331
Goals
I believe that improving the performance of the team and the company, give us the possibility of finding the most important objective, which is learning and personal growth. This understanding that responsibility and commitment is a key factor for everyone at work. In addition, the intention to continue climbing in a labor aspect grows in me based on the creation of personal relationships. New challenges are always exciting and I think that is what life is all about.
Personal Information
- Date of Birth: 10/02/99
- Nationality: Argentina
Certification
- Front Office Agent, Mews University
Additional Information
My passion for traveling and learning about other cultures has led me to work in the hospitality department of the Terra Jackson Hole Hotel, and Gravity Haus Jackson Hole, in the United States, where I have developed in the front desk my skills in personnel management, equipment, guest service, hosppitality systems Such Mews, Booking Partner Center, Expidia Partner Center, between others. In addition, I have taken advantage of my training in translation and interpretation, which I am studying at the Almirante G Brown N8 Institute in Santa Fe, Argentina, to communicate fluently in English and Spanish, and learn about the tourism and hotel sector. I am a responsible person, open to learning and improving, and eager to continue growing personally and professionally.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
German
Elementary
Timeline
Front Desk Agent
Gravity Haus
11.2023 - Current
Hospitality staff
Hotel Terra Jackson Hole
11.2022 - Current
Steward
Hotel Terra Jackson Hole
11.2022 - 04.2023
General Manager, Business Development
Von Der Thusen Deportes
02.2019 - 02.2022
Comunication - English Translator
Almirante G Brown N8
- Front Office Agent, Mews University
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