Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Batool Shehadeh

Albany,NY

Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Good relationship-building and multitasking skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
09.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Service Manager

Taco Bell
04.2019 - 09.2021
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.

Education

Bachelor of Science - Biology

SUNY At Albany
Albany, NY
01.2024

Skills

  • Typing Medication Labels
  • Staff Leadership
  • Proper Labeling Procedures
  • Service-Orientation
  • Drawing Blood
  • Collect Samples
  • Sanitation and Sterilization

Certification

  • PT - Phlebotomy Technician
  • CM - Certified Manager Certification

Languages

Arabic
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
09.2021 - Current

Service Manager

Taco Bell
04.2019 - 09.2021

Bachelor of Science - Biology

SUNY At Albany

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Batool Shehadeh