Batool Fatima Javeid
Elmont,NY
Summary
Dynamic Cashier Team Lead with proven expertise in customer service, cash handling, and team management. Committed to enhancing customer engagement and ensuring seamless transactions.
Results-driven professional with extensive experience in team leadership and problem-solving within the retail sector. Recognized for effective training of new cashiers and maintaining register accuracy, contributing to a positive shopping experience and operational efficiency.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Keyfood Fresh
151 Covert Ave, Floral Park NY 11001
12.2025 - Current
- Led cashier team in delivering exceptional customer service and maintaining a positive shopping environment.
- Trained new cashiers on register operations, customer interaction, and store policies.
- Monitored cash register accuracy and resolved discrepancies to ensure seamless transactions.
- Assisted in inventory management by restocking merchandise and organizing displays efficiently.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Supervised daily operations of cashier team, ensuring efficient transaction processing.
Online Sales Representative
Switch Tech Supplies
07.2021 - 06.2024
- Managed customer inquiries through live chat and email to enhance satisfaction and retention.
- Conducted product demonstrations to educate customers on features and benefits, driving informed purchasing decisions.
- Collaborated with marketing team to develop targeted promotions based on consumer trends and feedback.
- Utilized CRM software to track sales leads and customer interactions, ensuring timely follow-ups and relationship building.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY12.2027
Associate of Science - Criminal Justice
Queensborough Community College
Oakland Gardens, NY01.2026
High School Diploma -
Sewanhaka High School
500 Tulip Ave, Floral Park NY 1100106.2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Team management
- Cash register operation
- Cash handling expertise
- Customer engagement
- Opening and closing procedures
- Motivational skills
- Team collaboration
Languages
English
Hindi
Urdu
Punjabi
Timeline
Cashier Team Lead
Keyfood Fresh
12.2025 - Current
Online Sales Representative
Switch Tech Supplies
07.2021 - 06.2024
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Science - Criminal Justice
Queensborough Community College
High School Diploma -
Sewanhaka High School