Batya Walker
North Las Vegas,NV
Summary
Hardworking and passionate individual with strong organizational skills seeking a professional opportunity to help achieve company goals with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Dental Assistant/Treatment Coordinator/Front Office Lead
Dr Byron Blasco
Las Vegas, NV
07.2022 - Current
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Increased overall productivity by implementing efficient denial tracking and follow-up processes.
- Reduced aging accounts receivable balance with timely appeal submissions for denied claims.
- Streamlined communication between all clinical staff, facilitating an effective work environment for staff and patients.
- Enhanced payer relationships by maintaining professional and effective interactions during the denial resolution process.
- Collaborated with billing department staff to ensure accurate coding and charge entry, minimizing future claim denials.
- Educated healthcare providers on proper documentation practices, reducing clinical-related denials significantly.
- Provided the best patient care along side Dr Blasco and assisted with all dental treatment that was needed for said patients.
Yoga Instructor
Yogasix
Centennial Hills, Las Vegas, Nv
06.2020 - Current
- Enhanced client flexibility by incorporating customized stretching and yoga poses into daily routines.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
- Cultivated a strong sense of community within the studio by organizing workshops, events, and group activities.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Boosted client retention rates by fostering positive relationships and providing personalized guidance on their yoga journey.
- Expanded student base through targeted marketing efforts, including social media campaigns and local outreach initiatives.
- Promoted physical fitness with dynamic sequencing of asanas designed to challenge and inspire students of all levels.
- Streamlined studio operations, implementing efficient class scheduling and booking systems for client convenience.
Customer Care Representative
Advocate Medical Group
Rosemont, IL
05.2020 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Lead Dental Assistant
Ponzio Dental
Oak Park, IL
01.2016 - 01.2020
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Streamlined appointment scheduling and billing processes, improving overall office efficiency.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
Education
No Degree - Oral Sedation Dentistry
University of Chicago
Chicago, IL05.2010
Associate of Science - Dental Assisting
Everest College - Chicago
Chicago, IL03.2008
Skills
- Organizational Skills
- Decision-Making
- Interpersonal Communication
- Public Speaking
- Time Management
- Flexible and Adaptable
- Analytical and Critical Thinking
- Critical Thinking
Timeline
Dental Assistant/Treatment Coordinator/Front Office Lead
Dr Byron Blasco
07.2022 - Current
Yoga Instructor
Yogasix
06.2020 - Current
Customer Care Representative
Advocate Medical Group
05.2020 - 06.2022
Lead Dental Assistant
Ponzio Dental
01.2016 - 01.2020
No Degree - Oral Sedation Dentistry
University of Chicago
Associate of Science - Dental Assisting
Everest College - Chicago