Baylee Abbott
Gentry Health Services
Elyria,OH
1
Certification
5
years of professional experience
Driven Pharmacy Technician with 5 years of experience and success in working within fast-paced retail and specialty pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and prior authorizations. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Work History
Patient Care Coordinator
2 Years 7 Months- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted patients with insurance verification and eligibility inquiries to streamline access to services.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Trained new staff on pharmacy procedures, technology, and customer service standards to ensure quality care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors' offices via telephone, fax and email.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Pharmacy Operations Manager
2 Years 4 Months- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Managed inventory control processes, optimizing stock levels to reduce waste and enhance efficiency.
- Trained and mentored pharmacy staff on operational procedures and best practices for customer service.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Shift Lead
1 Year 2 Months- Trained new staff members on pizza preparation and customer service protocols.
- Monitored food safety compliance, maintaining high standards in cleanliness and hygiene.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
High School Diploma
Skills
HIPAA compliance
Insurance verification
Medical terminology
Organizational skills
Inventory management
Communication skills
Claims processing
Attention to detail
New hire training
Customer service
Punctuality and reliability
Punctual and hardworking
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Patient Care Coordinator
Gentry Health Services
01.2024 - CurrentRead More
Shift Lead
Jets Pizza
08.2021 - 10.2022Read More
Pharmacy Operations Manager
Walgreens
06.2021 - 10.2023Read More
Lakewood High School
High School Diploma
Read More