Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Baylee Christiansen

Salt Lake City

Summary

Hard working individual looking to save for my future education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Shift Leader with 3 years in the customer service industry. Motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers and employees.

Overview

4
4
years of professional experience

Work History

Shift Leader

Chick-fil-A
01.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
  • Completed cash and credit card transactions accurately using POS software
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
  • Writing the schedule for the day
  • Cared for every guest with genuine hospitality and insured team did as well
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Front of House Team Member

City Creek Kneaders
01.2023 - 07.2024
  • Employed as a front of house team member, with specialization in customer service.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Crossed trained with kitchen experience
  • Trained in taking time and temperature of many types of foods

Door-to-Door Salesman

Off-Piste
01.2023 - 01.2023
  • Employed as a Door-to-Door salesman specializing in customer service for Verizon Wireless.

Team Member

Chic-Fil-A
01.2021 - 01.2023
  • Employed as a team member promoted to trainer in a fast-paced environment, fully cross-trained, was in training for shift lead position.

Education

High School diploma -

Diploma -

Home School
01.2023

Skills

  • Dependable and punctual with duties and responsibilities
  • Adept communicator who thrives at both solo and teamwork
  • Proficient with knowledge of customer service
  • Knowledge of sales and some sales terms
  • Proficient with kitchen equipment in a fast food restaurant
  • Team motivation
  • Customer Service Management
  • Creative Problem-Solving
  • Staff Training and Development
  • Safety processes and procedures
  • Policy Enforcement
  • Professional Appearance

Languages

Spanish
Limited Working

Timeline

Shift Leader

Chick-fil-A
01.2024 - Current

Front of House Team Member

City Creek Kneaders
01.2023 - 07.2024

Door-to-Door Salesman

Off-Piste
01.2023 - 01.2023

Team Member

Chic-Fil-A
01.2021 - 01.2023

High School diploma -

Diploma -

Home School

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Baylee Christiansen