Baylee Rasmussen
PAYSON,UT
Summary
Patient service professional with hands-on experience in appointment scheduling, patient intake, insurance verification, and medical records support. Known for accurate data entry, courteous communication, and steady support for families, providers, and front desk teams in clinical settings.
Overview
9
9
years of professional experience
Work History
Patient Service Associate
Pediatrix
Orem, Utah
03.2023 - Current
- Registered patients, verified demographics, and updated insurance information.
- Scheduled and confirmed patient appointments and consultations.
- Answered incoming calls, routing inquiries to clinical and billing staff for timely resolution.
- Collected copayments and clarified office policies to enhance understanding for families.
- Reviewed charts for missing forms, consent, and coverage details.
- Communicated appointment changes with providers, families, and front desk teams.
- Supported Pediatrix patient flow with accurate records and courteous service.
- Promptly responded to requests from physicians or nurses regarding patient information or test results.
- Processed referrals from healthcare providers, ensuring seamless coordination of patient care.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled appointments using practice management systems and phone queues.
Hospital Registrar
Arctic Slope Native Association
Barrow, AK
01.2020 - 07.2020
- Explained treatment plans and payment options, aiding patient understanding.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors, ensuring accurate processing.
- Compiled and reviewed medical charts.
- Resolved communication issues, enhancing customer satisfaction.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
ER Technician
Arctic Slope Native Association
Barrow, AK
10.2018 - 01.2020
- Monitored patients and reported changes promptly to head nurses and physicians to ensure timely interventions.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Assisted with resuscitation, CPR, and emergency airway procedures to support critical patient care efforts.
- Quickly responded to codes and cardiac monitor alarms.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Coordinated communication among nurses, physicians, patients, and visitors to facilitate efficient information exchange.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Cleaned, maintained and restocked treatment areas.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Facilitated transfer of patients throughout medical facility and between departments.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Applied orthopedic devices like traction and OCL splints.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
Cashier
Alaska Commercial Co
Barrow, AK
02.2018 - 10.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Identified and resolved discrepancies between accounting records and cash drawer to ensure financial accuracy.
- Processed transactions, including checks, cash and credit purchases or refunds.
- Scanned barcodes to verify pricing during transactions, ensuring accurate charges for customers.
- Assisted customers with purchases, locating items, and enrolling in reward programs to enhance loyalty and satisfaction.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Barrow High School
Barrow, AK04-2018
Skills
- Appointment Scheduling
- Patient intake
- Insurance verification
- Referral processing
- Payment collection
- Medical records
- Chart pulling
- Data Entry
- Document filing
- Regulatory adherence
- Communication
- Problem resolution
- Organization
- Customer support
Timeline
Patient Service Associate
Pediatrix
03.2023 - Current
Hospital Registrar
Arctic Slope Native Association
01.2020 - 07.2020
ER Technician
Arctic Slope Native Association
10.2018 - 01.2020
Cashier
Alaska Commercial Co
02.2018 - 10.2018
High School Diploma -
Barrow High School