Bayley Longtin
Albany
Summary
Versatile and highly reliable Operations Manager and Quality Assurance Specialist with extensive experience in technical machinery operation, industrial quality control, and clinical care. Proven track record of leading teams, optimizing workflow efficiency, and maintaining rigorous safety standards. Adept at managing complex documentation and high-volume production in fast-paced, high-stakes environments.
Overview
8
8
years of professional experience
Work History
Personal In-Home Caregiver
Family Resource Home Care
10.2024 - Current
- Clinical Support: Provide dedicated personal care and administer prescribed medications, closely monitoring health conditions for any critical changes.
- Documentation: Maintain meticulous daily logs of client activities and health status, ensuring clear communication with healthcare professionals and family members.
- Care Plan Execution: Strictly follow physician-led care plans while maintaining a safe, clean, and compassionate environment for clients.
Bindery Operator
Oregon Web Press
09.2023 - Current
- Precision Equipment Operation: Set up and calibrate high-speed folding, cutting, and stitching machinery for complex print runs (book, catalogs, brochures)
- Quality Assurance: Execute multi-stage inspections to ensure 100% adherence to client specifications and industry quality benchmarks.
- Preventative Maintenance: Conduct routine mechanical adjustments and troubleshooting to minimize downtime and ensure optimal machine tension and alignment.
- Production Logistics: Document production runs and material usage accurately, ensuring all finished products are secured and prepared for efficient distribution.
- Safety Leadership: Strictly followed industrial safety standards and utilized PPE to maintain a zero-incident work environment in a high-output production setting.
Quality Support Technician
Caliber Collision
03.2023 - 09.2023
- In-Process Inspection: Conducted rigorous quality checks throughout the collision repair cycle, identifying issues in panel alignment, paint integrity, and structural safety.
- Technical Verification: Assisted with diagnostic scanning and calibration verification to ensure vehicle electronic systems met manufacturer standards.
- Workflow Efficiency: Acted as a key communicator between technicians and management, flagging repair deviations or missing parts early to prevent production delays.
Manager
Vegetable Man Produce
05.2019 - 03.2023
- Operational Leadership: Directed daily retail and wholesale operations, overseeing staff training, scheduling, and performance to ensure 5-star customer service.
- Financial Oversight: Managed all cash handling, POS operations, and daily financial reconciliation; prepared reports on revenue and inventory shrinkage.
- Supply Chain Management: Forecasted seasonal demand and managed inventory cycles for both retail and wholesale accounts, significantly reducing waste.
- Strategic Pricing: Developed and implemented pricing strategies for wholesale accounts and retail promotions, directly increasing customer engagement and sales volume.
- Wholesale Coordination: Managed the end-to-end fulfillment process, including invoicing, packing, and logistics for high-volume delivery schedules.
Customer Service Representative
IBEX Global
02.2018 - 05.2019
- Omnichannel Support: Managed a high volume of inbound inquiries via phone, email, and chat, providing expert assistance with order modifications, tracking, and account management.
- Conflict Resolution & De-escalation: Resolved complex customer grievances regarding delivery delays or order discrepancies, utilizing professional communication to maintain high "Customer Satisfaction" (CSAT) scores.
- Technical Troubleshooting: Guided customers through navigating the Walmart app and website, resolving technical issues related to digital payment, promo codes, and the checkout process.
- Data Integrity & Documentation: Maintained precise records of customer interactions within the CRM (Customer Relationship Management) system, ensuring all case notes were detailed for future reference.
- Cross-Functional Collaboration: Partnered with local store management and third-party delivery drivers to investigate and resolve fulfillment issues in real-time.
- Policy Compliance: Upheld strict adherence to company policies, HIPAA (for pharmacy-related inquiries), and data privacy regulations during every transaction.
Education
High School Diploma -
Albany Options
Albany, OR06-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Interpersonal skill
- Physical stamina
- Machine operation
- Forklift operation
Timeline
Personal In-Home Caregiver
Family Resource Home Care
10.2024 - Current
Bindery Operator
Oregon Web Press
09.2023 - Current
Quality Support Technician
Caliber Collision
03.2023 - 09.2023
Manager
Vegetable Man Produce
05.2019 - 03.2023
Customer Service Representative
IBEX Global
02.2018 - 05.2019
High School Diploma -
Albany Options