Bayron Cueva
Grand Prairie,TX
Summary
Retail food service and concessions professional skilled in POS systems, cash handling, stock management, and daily operations support. Supervises staff performance, supports training for new hires, and coordinates shifts to sustain speed and accuracy. Resolves guest and operational issues promptly while maintaining efficient workflow.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Sales Lead
Journeys Shoes
Arlington, Texas
03.2026 - Current
- Facilitated daily sales floor operations in teen footwear retail setting, enhancing customer experience.
- Guided customers in size selection and style recommendations, improving overall satisfaction with purchase choices.
- Trained associates on product fit knowledge and customer service standards.
- Processed transactions, returns, and exchanges through POS register systems.
- Managed cash register operations using POS system and processed sales and returns.
- Merchandised shoe displays to drive engagement with seasonal promotions and store plans.
- Supported opening, closing, and shift handoff procedures for store operations.
Concessions Supervisor
Delaware North Sportservice
Arlington, Texas
02.2024 - Current
- Supervised and trained concessions staff in customer service, food preparation, and cash handling procedures.
- Maintained oversight of inventory levels to prevent shortages during events. and replenished food, beverage, and supplies
- Arranged staffing to maintain operational efficiency during busy event periods and directed daily workflow.
- Enforced sanitation standards and safe food handling practices
- Resolved guest concerns with professional service and clear communication
- Provided excellent customer service to ensure guest satisfaction.
- Coordinated with other departments to ensure smooth operations throughout the venue.
- Developed strategies to minimize waste and enhance efficiency within the concession area.
Crew Member
Jamba Juice
Mansfield, Texas
01.2025 - 02.2026
- Greeted guests and delivered friendly customer service on shift
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Handled customer complaints professionally to maintain a positive dining environment.
- Prepared Jamba Juice smoothies and bowls following recipe standards
- Restocked ingredients, cups, lids, and napkins throughout service
- Maintained clean workstations, equipment, and dining areas
- Followed food safety procedures for handling fresh fruits and dairy
- Assisted teammates during peak hours and shift changes to ensure smooth operations.
- Trained new crew members on Jamba Juice service routines
- Operated point-of-sale system for orders and payment processing
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Delivered meals efficiently to improve guest experience. for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Server
IHOP
Grand Prairie, Texas
05.2024 - 01.2025
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining areas and proactively refilled drinks to enhance guest experience
- Delivered hot food and beverages to tables
- Communicated special requests to kitchen staff to ensure timely and accurate order preparation
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions securely transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05-2024
Skills
- Customer service
- POS systems
- Cash management
- Conflict management
- Stock management
- Retail operations
- Food service standards
- Staff scheduling
- Shift coordination
- Staff training
- Team leadership
- Opening and closing procedures
- Multitasking ability
- Problem resolution
- Stock management
- Effective communication
- Multitasking ability
Languages
English
Professional
Spanish
Limited
Timeline
Sales Lead
Journeys Shoes
03.2026 - Current
Crew Member
Jamba Juice
01.2025 - 02.2026
Server
IHOP
05.2024 - 01.2025
Concessions Supervisor
Delaware North Sportservice
02.2024 - Current
High School Diploma -
South Grand Prairie High School