Khalil Dockery
New York
Summary
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Mt. Sinai
10.2023 - Current
- Direct patient incoming calls to the proper department and confirm patient appointments
- Forwarding of detailed clinical phone messages for Physician or advanced allied healthcare provider
- Use of Epic software to schedule, cancel, or reschedule appointments for multiple departments
- Verifying insurance for patient appointments and advising patient of any required insurance referrals
- Following all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of patient documents and information
Administrative Assistant
Getting Out and Staying Out (GOSO)
09.2022 - 01.2023
- Brought in to support front desk at headquarters of re-entry program for 16- to 24-year-old, justice-involved men
- Provided clerical support to team members working in counseling, therapeutic case management, finance, career, educational development, and court advocacy
- Welcomed visitors, directed incoming calls, and scheduled and confirmed participant intake appointments
- Managed general office functions, including filing, faxing, and email correspondence
- Assisted with the setup and breakdown of community events
People Experience Agent
One Medical
12.2021 - 08.2022
- Company Overview: an innovative medical clinic with a reputation for excellent customer service and efficient use of technology
- Greeted patients, provided front desk support, and maintained appropriate lobby atmosphere and C-I-Care for all patients and colleagues
- Checked in patients with a custom queue system reducing wait times and keeping patients informed
- Scheduled and re-scheduled follow-up appointments
- Sustained efficient calendar management for 75 to 120 patients and five providers daily
- Processed and updated insurance billing information
- Coordinated with providers and outside teams to ensure all conflicts were resolved promptly
- Collected co-payments, registered new and returning patients, scanned documents, and entered information into the EMR system
- An innovative medical clinic with a reputation for excellent customer service and efficient use of technology
Customer Service Associate
Nike Soho
10.2016 - 12.2021
- Adapted corporate visual direction based on store needs to drive sales through strategic merchandise placement, impactful mannequin styling, and compelling displays
- Earned a reputation as a trusted personal shopper
- Built customer rapport while providing sales assistance to general and specialized consumers
- Ensured satisfaction by listening to needs and recommending options
- Consistently reached and exceeded sales goals
- Quickly learned to operate all store equipment and processed all consumer transactions via POS System
- Engaged in community volunteer events at Basketball Camps and Schools
Recovery Support
Bloomingdales 59 Street
10.2015 - 01.2016
- Maintained order and neatness according to Visual Merchandising Standards at the flagship store
- Focused on the replenishment and removal of stock
Education
High School Diploma -
Manhattan Center for Science and Mathematics
New York, NY01.2013
Skills
- Calendar Management
- Manage Emails and Correspondence
- Appointment Scheduling
- Internal POS & Inventory Management Systems
- Data Entry Services
- Proficiency in Microsoft and Google Suite
- Apple Technology
- Electronic Medical/Health Records
- Attention to detail
- Data entry
- Team collaboration
Timeline
Administrative Coordinator
Mt. Sinai
10.2023 - Current
Administrative Assistant
Getting Out and Staying Out (GOSO)
09.2022 - 01.2023
People Experience Agent
One Medical
12.2021 - 08.2022
Customer Service Associate
Nike Soho
10.2016 - 12.2021
Recovery Support
Bloomingdales 59 Street
10.2015 - 01.2016
High School Diploma -
Manhattan Center for Science and Mathematics
Similar Profiles
Marjorie GonzalesMarjorie Gonzales
High Risk Antepartum Staff Nurse at Mt Sinai WestHigh Risk Antepartum Staff Nurse at Mt Sinai West
Carolina BolivarCarolina Bolivar
Student Nurse Apprentice at Mt Sinai Medical CenterStudent Nurse Apprentice at Mt Sinai Medical Center
Dionne FranceDionne France
Licensed Practical Nurse/Registered Nurse at MT Sinai Beth IsraelLicensed Practical Nurse/Registered Nurse at MT Sinai Beth Israel
Minerva DuranMinerva Duran
Corporate Revenue Analyst at Arlo HotelsCorporate Revenue Analyst at Arlo Hotels
Milica DjindjicMilica Djindjic
Brand Ambassador and Host at Belgrade WaterfrontBrand Ambassador and Host at Belgrade Waterfront