Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelly Stephens

New Port Richey,FL

Summary

Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

19
19
years of professional experience

Work History

Sales Associate

Curaleaf
08.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Office Manager

Zen Business Solutions
02.2022 - Current
  • Checked emails, logged and filed paperwork, added appointments to the schedule, and created estimates for roof replacements.
  • Managed approximately 25 incoming calls and emails per day from clients.

Marketing Manager

Lyme Marketing LLC
04.2016 - 01.2020
  • Managed marketing accounts and clients.
  • Sent emails for business discussions.
  • Coded offers.
  • Traveled to conferences.

Veterinary Technician

VCA Gulf Bay Animal Hospital
01.2013 - 03.2016
  • Got history in rooms, helped restrain animals, experienced in phlebotomy, took x-rays, monitored surgeries, did reception work, and kennel work.

Receptionist

Long Term Care Assessments
05.2010 - 01.2013
  • Filed medical, financial and patient paperwork, answered phones, scheduled appointments, organized files, and handled patient payments.

Veterinary Assistant

Animal Hospital of Dunedin
11.2009 - 09.2010
  • Restrained patients for the veterinarians, took digital X-rays, experienced in phlebotomy, held for IV catheters, set up IV solutions, given IV, SQ and IM injections, prepped rooms for the vet, and helped with kennel duties.

Hot Walker

Tampa Bay Downs
12.2010 - 05.2010
  • Fed horses, cleaned stalls, hot walked horses, washed off horses, bandaged horses' legs and feet, brushed and saddled horses, and helped restrain horses for the equine vet.

Veterinary Assistant

Metzler Veterinary Hospital
06.2005 - 11.2009
  • Restrained patients for the vet and CVT's, taken and developed X-rays, experienced in phlebotomy, expressed bladders and anal glands, set up IV solutions, monitored patients under anesthesia, medicated patients, prepped patients for surgeries, and handled kennel duties.

Cashier/Cosmetics

Walgreens
06.2005 - 09.2006
  • Cashed out customers, kept isles organized and clean, mopped and cleaned building at closing time, helped customers find items in the store, and assisted customers on the phone.

Education

GED -

SPC
St. Petersburg, FL
11.2008

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Excellent people skills
  • POS System Operation
  • Adapt to diverse groups
  • Inventory Tracking
  • Sales and Promotions
  • Basic Mathematics
  • Product Knowledge
  • Adaptable and Flexible
  • Reliable and Responsible

References

  • Drema Servoss, ARNP, (727) 409-1265, 1701 Tall Pine Circle, Safety Harbor, FL, 34695
  • Rachel Daniel, CVT, (727) 688-8520, 2680 N. McMullen Booth Rd., Clearwater, FL, 33761
  • Jim Rooney, ARNP, (727) 417-7617, 1701 Tall Pine Circle, Safety Harbor, FL, 34695
  • Amanda Joseph, Pediatric Technician Assistant, (727) 543-4068, 3580 Lake Highland Dr., Palm Harbor, FL, 34683
  • Lois Belmont, unemployed, (727) 510-9216, 2662 N. McMullen Booth Rd., Clearwater, FL, 33761
  • Nathan Davis, Computer Technician, (312) 810-6376, 1600 Huntington Lane, Safety Harbor, FL, 34695
  • Dr. Doug Metzler, Veterinarian, (727) 669-7221, 2454 N. McMullen Booth Rd., Clearwater, FL, 33759

Timeline

Sales Associate

Curaleaf
08.2022 - Current

Office Manager

Zen Business Solutions
02.2022 - Current

Marketing Manager

Lyme Marketing LLC
04.2016 - 01.2020

Veterinary Technician

VCA Gulf Bay Animal Hospital
01.2013 - 03.2016

Hot Walker

Tampa Bay Downs
12.2010 - 05.2010

Receptionist

Long Term Care Assessments
05.2010 - 01.2013

Veterinary Assistant

Animal Hospital of Dunedin
11.2009 - 09.2010

Veterinary Assistant

Metzler Veterinary Hospital
06.2005 - 11.2009

Cashier/Cosmetics

Walgreens
06.2005 - 09.2006

GED -

SPC

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Kelly Stephens