Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angela Gomez

Waynesboro,GA

Summary

Dynamic and results-driven professional with extensive experience in customer service at Walmart and Big Lots. Proven ability to enhance customer satisfaction through effective communication and time management. Skilled in cash handling and team collaboration, consistently achieving operational excellence while fostering positive relationships with customers. Adaptable and dedicated to meeting business needs.

Overview

10
10
years of professional experience

Work History

Cashier

Big Lots
09.2023 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Online Grocery Associate

Walmart
06.2023 - 09.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.

Cashier

Toys R Us
06.2017 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Machine Operator

Knouse Foods Coop
10.2014 - 02.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Collaborated with team members to optimize production processes and improve overall performance.

Education

High School Diploma -

Shakinah Christian Academy
Spring Grove, PA
05.2006

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence

Languages

Spanish
Professional Working
English
Native or Bilingual
French
Elementary

Timeline

Cashier

Big Lots
09.2023 - 10.2024

Online Grocery Associate

Walmart
06.2023 - 09.2023

Cashier

Toys R Us
06.2017 - 07.2019

Machine Operator

Knouse Foods Coop
10.2014 - 02.2017

High School Diploma -

Shakinah Christian Academy

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Angela Gomez