ANN-MARIE A. OWENS
Philadelphia,PA
Summary
To obtain a responsible position providing a challenging atmosphere conductive to my professional growth and achievement. A Self-starter who is creative, organized and able to balance multiple priorities, while maintaining a highly professional and customer focused relationship within the company
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Independence Blue Cross And Blue Shield
Philadelphia, , PA
05.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Document Review Auditor
OCWEN LOAN SERVICING, LLC
02.2009 - 01.2014
- Processing Mortgage Insurance Claims Filed Scheduled of Advance Claims Prepared Investor Invoices
EISENBERG, GOLD
02.2008 - 11.2008
- CETTEI, P.C
- Mortgage Foreclosure Paralegal – All aspects of Pennsylvania and New Jersey Foreclosures
Mortgage Foreclosure Paralegal
04.2005 - 04.2007
- McCABE, WEISBERG & CONWAY, P.C
- Prepared listing for 23 Pennsylvania Counties Sheriff’s sales
- Electronic filings in Beaver County
Mortgage Foreclosure Paralegal
SILVERMAN, BERHEIM & VOGEL
07.2004 - 11.2004
- Prepared foreclosures for all Pennsylvania Counties
- Drafted & filed Complaint in Mortgage Foreclosures
- Proof of Claim forms, Motion for Relief on filed bankruptcies
- Filed objections to bankruptcy plans,
- Drafted and filed all documents for sale, obtain delinquent tax information
- Prepared Ejectment documents
- Attended and bid at Sheriff’s sales
Mortgage Foreclosure Paralegal
MARGOLIS EDELSTEIN
08.2001 - 07.2004
- Prepared foreclosures for all Pennsylvania Counties
- Drafted & filed Complaints for sale, setting sale dates, prepared motions
- Prepared Documents for Ejectment action
- Attended and bid at Sheriff’s sales
- Prepared Sheriff’s Deeds
- Prepared flat fee invoices for clients
Mortgage Foreclosure Legal Assistant
SAUL EWING LLP
09.1991 - 02.2001
- Responsible for all steps necessary in processing foreclosures
- Prepared Motions for filing and service
- Prepared bids on behalf f the plaintiff at the sheriff and Marshal sales
- Drafted and prepared Complaints and Ejectments
- Constant interfacing with the sheriff’s office
Mortgage Foreclosure Administrator
WOLF, SCHORR
03.1987 - 05.1991
- Prepared foreclosures for five area counties
- Prepared documents for sale, set sales, prepared motions
- Prepared documents for Ejectment actions
- Prepared flat fee bills for clients for foreclosures and evictions
Mortgage Foreclosure Administrator
LAW OFFICES OF FEDERMAN & PHELAN
, P.C.
06.1984 - 03.1987
- Prepared foreclosures for five area counties
- Set sales
- Preparing motions and Ejectment
- Prepared flat fee bills for clients for all services
Education
Community College of Philadelphia
Skills
- Responding to Difficult Customers
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Understanding Customer Needs
Timeline
Customer Service Representative
Independence Blue Cross And Blue Shield
05.2018 - Current
Document Review Auditor
OCWEN LOAN SERVICING, LLC
02.2009 - 01.2014
EISENBERG, GOLD
02.2008 - 11.2008
Mortgage Foreclosure Paralegal
04.2005 - 04.2007
Mortgage Foreclosure Paralegal
SILVERMAN, BERHEIM & VOGEL
07.2004 - 11.2004
Mortgage Foreclosure Paralegal
MARGOLIS EDELSTEIN
08.2001 - 07.2004
Mortgage Foreclosure Legal Assistant
SAUL EWING LLP
09.1991 - 02.2001
Mortgage Foreclosure Administrator
WOLF, SCHORR
03.1987 - 05.1991
Mortgage Foreclosure Administrator
LAW OFFICES OF FEDERMAN & PHELAN
06.1984 - 03.1987
Community College of Philadelphia
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