Nijha Epperson
Boulevard,CA
Summary
Highly motivated team member with 26 years of management experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
26
26
years of professional experience
Work History
Service Operations Manager
Albertsons Grocery
Alpine, CA
01.1996 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
GED -
Foothills Adult Center
El Cajon, CASkills
- Workplace Safety
- Administrative Management
- Specification Interpretation
- Worker Training
- Policy Development and Enforcement
- Department Oversight
- Employee Safety Training
- Shift Scheduling
- Performance Monitoring and Evaluation
- Staff Supervision
- Critical Thinking
- New Employee Hiring
Timeline
Service Operations Manager
Albertsons Grocery
01.1996 - Current
GED -
Foothills Adult Center